Formulasi Flexible Working Arrangement (FWA) Sebagai Sistem Kerja Pasca Pandemi Covid-19 Bagi Pegawai BPJS Kesehatan
Muhtar Rasyid, Dr. Dra. Diah Retno Wulandaru, MBA.,
2023 | Tesis | S2 MANAJEMEN (MM) JAKARTA
The COVID-19 pandemic began to show alarming rates of spread and severity in early 2020, capturing the world's attention. As a result, the World Health Organization (WHO) assessed and declared Covid-19 as a global pandemic. In response to this, the President of the Republic of Indonesia declared the non-natural disaster of COVID-19 transmission a national disaster on April 13, 2020. All parties were required to adapt the regulations and systems implemented by the government as adaptive measures in handling the outbreak, controlling and/or preventing the Covid-19 pandemic, and its impact on Indonesian society.
One of the working models widely used by companies during the Covid-19 pandemic is the Flexible Working Arrangement (FWA), which involves flexible working hours and locations. FWA was considered to allow the smooth operation of companies while still prioritizing the health and safety of employees during the pandemic. As the WHO lifted the global health emergency status for Covid-19 on May 5, 2023, Indonesia also had to prepare for the transition from a pandemic to an endemic state. Company management has started modifying the FWA model according to the conditions and needs of each organization or company.
The Social Security Administration for Health (BPJS Kesehatan), as a public legal entity, has also implemented FWA as a response to the Covid-19 pandemic through the arrangement of flexible working places, namely Work from Office (WFO) and Work from Home (WFH), since the pandemic was declared in Indonesia. There are specific challenges in implementing FWA in BPJS Kesehatan, considering that BPJS Kesehatan is a public legal entity established to manage the national health insurance program (JKN) and is directly accountable to the President. In addition to the challenges related to achieving the recruitment target of participants towards Universal Health Coverage (UHC), which is a minimum of 98% of the total population becoming JKN members, BPJS Kesehatan is also entrusted with ensuring that every Indonesian citizen has fair access to high-quality, affordable promotive, preventive, curative, and rehabilitative healthcare services. Several strategic formulations and system designs are needed in the implementation of the FWA system in BPJS Kesehatan so that FWA can be part of preparing the system and working mechanisms to face post-pandemic changes and become a strategy in realizing a work system that aligns with the organizational values of BPJS Kesehatan.
Kata Kunci : Flexible Working Arrangement, Organizational Performance, Organizational Values