PEMANFAATAN APLIKASI SIKOJA (SISTEM INFORMASI KOTA JAMBI) DALAM MENDUKUNG PELAKSANAAN SMART GOVERNANCE DI KOTA JAMBI
Gilang Andisa, Prof. Dr. Rini Rachmawati, S.Si., M.T.2023 | Skripsi | PEMBANGUNAN WILAYAH
The Jambi City Regional Government provides the SIKOJA Application (Sistem Informasi Kota Jambi) to make it easier for the public to obtain integrated information. This study aims to: 1) Identify smart governance-based features that are integrated in the SIKOJA Application, 2) Analyze the use of the SIKOJA Application based on public perception, and 3) Analyze the constraints of SIKOJA Application development based on perspective government. This research was conducted using qualitative methods, secondary data were obtained from the study of planning documents, statistical data, and supporting documents. Primary data were obtained through direct observation and in-depth interviews.
The results of the research obtained are: 1) The SIKOJA application is an application that has integrated information to support community activities as a form of public service, such as supporting public participation in decision making, public and social services, and government transparency. These functions are a form of implementation of smart governance in Jambi City. 2) The use of the SIKOJA Application through system monitoring shows good utilization, especially in smart governance-based features, which are the most frequently used features. User ratings of the SIKOJA Application also received positive responses from SIKOJA Application users. 3) The development of the SIKOJA Application still faces challenges related to exposure, as evidenced by there are still people who do not know the SIKOJA Application. Socialization needs to be developed by determining optimal targets and strategies so that knowledge and utilization of the SIKOJA Application increases. Another challenge is in the form of maintaining the consistency of the number of Application users with the addition of features that can support the transaction process.
Kata Kunci : Smart City, Aplikasi SIKOJA, Smart Governance