Pelindungan Hukum bagi Konsumen Jasa Perawatan Sepatu (Shoes Treatment) di Kabupaten Sleman

M HANIF PRATAMA, Alfatika Aunuriella Dini, S.H., M.Kn., Ph.D.

2022 | Skripsi | S1 HUKUM

Penelitian ini bertujuan untuk mengetahui dan mengkaji keselarasan pencantuman klausula baku jasa perawatan sepatu (shoes treatment) di Kabupaten Sleman melalui ketentuan dalam Undang-Undang Perlindungan Konsumen dan pelindungan serta pertanggungjawaban hukum terhadap konsumen atas kerugian yang disebabkan jasa perawatan sepatu (shoes treatment) di Kabupaten Sleman. Penelitian ini merupakan penelitian yang bersifat deskriptif dalam kerangka penelitian yuridis empiris. Guna menyusun penelitian hukum ini, dilakukan penelitian kepustakaan untuk memperoleh data sekunder berupa bahan hukum primer, sekunder, dan tersier serta penelitian lapangan berupa wawancara responden untuk memperoleh data primer. Wawancara responden dilakukan kepada Manajer KAME Shoes & Apparel Care, Pemilik Fluxwash, dan Pemilik Cucishini Washing Lab. Data yang diperoleh lalu diproses melalui pendekatan kualitatif dengan menggali sumber yang ada dan menganalisis data-data yang diperoleh. Hasil penelitian yang diperoleh menunjukkan bahwa terdapat klausula baku dalam jasa perawatan sepatu (shoes treatment) di Kabupaten Sleman yang tidak sesuai dengan ketentuan Undang-Undang Perlindungan Konsumen. Pelaku usaha jasa perawatan sepatu (shoes treatment) di Kabupaten Sleman wajib memberikan pertanggungjawaban apabila telah menyebabkan kerugian kepada konsumen.. Pelindungan hukum bagi konsumen dari usaha jasa perawatan sepatu (shoes treatment) yang mengalami kerugian dilakukan secara preventif dan represif

The purpose of this legal research is to cognize and analyze the alignment of the inclusion of standard clauses for shoe care services (shoes treatment) in Sleman Regency through the provisions of the Consumer Protection Act and protection and legal liability to consumers for losses caused by shoe treatment services in Sleman District. This legal research is a descriptive research within the framework of empirical-juridical research. In order to compile this legal research, literature research was conducted to obtain secondary data in the form of primary, secondary, and tertiary legal materials as well as field research in the form of interviewing respondents to obtain primary data. Respondent interviews were conducted with KAME Shoes & Apparel Care Manager, Fluxwash Owner, and Cucishini Washing Lab Owner. The obtained data are then processed through a qualitative approach by exploring and analyzing existing sources. The obtained results indicate that there are a few standard clauses in shoe care services in Sleman District that are not in accordance with the provisions of the Consumer Protection Act. Shoe treatment business actors in Sleman Regency are obliged to provide accountability if they have caused harm to consumers. The legal protection for consumers from shoe treatment businesses that suffer losses are split into type, they are preventive legal protection and repressive legal protection.

Kata Kunci : Pelindungan Konsumen, Klausula Baku, Pertanggungjawaban Hukum