ORGANIZATIONAL TRUST DAN KEPUASAN KERJA SEBAGAI PREDIKTOR ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN

Claudia Laura Stephany, Drs. Fathul Himam, M.Psi., M.A., Ph.D

2019 | Skripsi | S1 PSIKOLOGI

Organisasi telah lama tertarik pada peran manajemen dalam mengelola pikiran dan perasaan karyawan terhadap organisasi dan pekerjaannya, serta pengaruh kedua hal tersebut terhadap kinerja karyawan. Membuat karyawan bekerja melampaui tugasnya melalui perilaku extra-role akan meningkatkan produktivitas dan efektivitas kinerja organisasi. Studi ini menguji organizational trust dan kepuasan kerja sebagai prediktor Organizational Citizenship Behavior (OCB). Data dikumpulkan dari 146 karyawan di Cilegon, Indonesia. Studi ini menemukan bahwa organizational trust dan kepuasan kerja dapat memprediksi OCB secara bersamaan (p<0.05) dengan kontribusi efektif sebesar 28.9%.

Organization have long been interested in the role of management on how employees think and feel about their jobs and organization, as well as what employees are willing to dedicate to the organization. Getting employees to go beyond the call of duty by participating in an extra-role performance will lead to more productivity and more effective work. This study focuses on examining organizational trust and job satisfaction as predictors of Organizational Citizenship Behavior (OCB). Data were collected from 146 employees in Cilegon, Indonesia. This study found that organizational trust and job satisfaction can predict OCB simultaneously (p<0.05) with an effective contribution of 28.9%.

Kata Kunci : kepuasan kerja, organizational citizenship behavior (OCB), organizational trust