Implementasi transformasi portofolio berbasis kompetensi ke portofolio berbasis lini bisnis: studi kasus pada PT Surveyor Indonesia

Jhonson Lumbantoruan, Ertambang Nahartyo, Dr., M.Sc., CMA., Ak., CA.

2025 | Tesis | S2 MANAJEMEN (MM) JAKARTA

Penelitian ini mengkaji implementasi transformasi portofolio dari berbasis kompetensi menuju berbasis lini bisnis di PT Surveyor Indonesia (PTSI) sebagai bagian dari upaya meningkatkan daya saing dan efektivitas operasional BUMN sektor jasa survei. Latar belakang penelitian didasari oleh kebutuhan perusahaan untuk merespons dinamika pasar yang semakin kompleks, khususnya permintaan klien di sektor energi, pertambangan, dan infrastruktur yang menuntut layanan lebih spesifik dan terintegrasi. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus, melalui wawancara mendalam, Focus Group Discussion (FGD), serta analisis dokumen internal perusahaan.

Hasil penelitian menunjukkan bahwa transformasi portofolio memberikan dampak positif berupa peningkatan efisiensi operasional, kejelasan peran melalui pembentukan Divisi Bisnis Strategis (DBS), serta peningkatan kepuasan pelanggan dengan penyediaan solusi end-to-end yang lebih relevan. Namun, proses transformasi juga menghadapi berbagai tantangan, di antaranya budaya organisasi yang masih “silo”, tumpang tindih peran antar-unit, resistensi karyawan, dan kebutuhan integrasi teknologi. Analisis berdasarkan teori manajemen perubahan (Lewin dan Kotter) mengindikasikan bahwa PTSI berhasil pada tahap awal perubahan (unfreeze), tetapi masih menghadapi kesulitan dalam tahap konsolidasi (refreeze).

Penelitian ini berkontribusi secara teoritis dalam memperkaya literatur mengenai transformasi portofolio pada BUMN sektor jasa, serta memberikan manfaat praktis berupa rekomendasi strategis bagi PTSI, antara lain penyusunan blueprint implementasi, peta jalan transformasi, penguatan tata kelola, dan sistem pengukuran kinerja yang lebih terstandarisasi. Dengan demikian, penelitian ini tidak hanya menjelaskan dinamika transformasi yang sedang berlangsung, tetapi juga menawarkan arah kebijakan untuk memperkuat keberlanjutan bisnis PTSI di masa depan.

This study examines the implementation of portfolio transformation from competency-based to business line-based at PT Surveyor Indonesia (PTSI) as part of an effort to improve the competitiveness and operational effectiveness of state-owned surveying services companies. The research background is based on the company's need to respond to increasingly complex market dynamics, particularly client demand in the energy, mining, and infrastructure sectors that require more specific and integrated services. The study uses a qualitative approach with a case study method, through in-depth interviews, Focus Group Discussions (FGDs), and analysis of internal company documents.

The research results show that portfolio transformation has a positive impact in the form of increased operational efficiency, role clarity through the establishment of Strategic Business Divisions (DBS), and increased customer satisfaction by providing more relevant end-to-end solutions. However, the transformation process also faces various challenges, including a siloed organizational culture, overlapping roles between units, employee resistance, and the need for technology integration. Analysis based on change management theory (Lewin and Kotter) indicates that PTSI was successful in the initial stage of change (unfreeze), but still faced difficulties in the consolidation stage (refreeze).

This research contributes theoretically to the literature on portfolio transformation in state-owned enterprises in the service sector, while also providing practical benefits in the form of strategic recommendations for PTSI, including the development of an implementation blueprint, transformation roadmap, strengthened governance, and a more standardized performance measurement system. Thus, this research not only explains the dynamics of ongoing transformation but also offers policy direction to strengthen the sustainability of PTSI's business in the future.

Kata Kunci : Transformasi portofolio, kompetensi, lini bisnis, BUMN, PT Surveyor Indonesia, manajemen perubahan