WILLINGNESS TO PAY PELAYANAN KONSELING APOTEKER DAN FAKTOR-FAKTOR YANG MEMPENGARUHI PADA PASIEN RAWAT JALAN DI PUSKESMAS KABUPATEN NGAWI

Albela Elsa Zhenita, Prof. Dr. apt. Tri Murti Andayani, Sp.FRS. ; Prof. Dr. apt. Susi Ari Kristina, M.Kes.

2024 | Tesis | Magister Manajemen Farmasi

Berdasarkan PMK No. 74 tahun 2016 tentang Standart Pelayanan Kefarmasian di Puskesmas, konseling merupakan salah satu pelayanan farmasi klinis yang dilakukan oleh apoteker di puskesmas. Konseling obat di puskesmas Kabupaten Ngawi dilakukan oleh apoteker dan tenaga kefarmasian. Penelitian ini bertujuan mengetahui willingness to pay pelayanan konseling apoteker, hubungan karakteristik sosiodemografi dengan willingness to pay, tingkat pengetahuan dan kepuasan terhadap willingness to pay. Desain penelitian ini adalah observasional analitik dengan rancangan cross sectional. Subyek penelitian ini melibatkan pasien rawat jalan di 10 Puskesmas Kabupaten Ngawi yang telah mendapatkan konseling obat. Data diambil dengan kuesioner kepada pasien rawat jalan menggunakan kuesioner karakteristik sosiodemografi, pengetahuan, kepuasan, dan willingness to pay. Uji statistik untuk menganalisa hubungan antar variabel menggunakan chi square, sedangkan untuk menganalisa perbedaan rata-rata willingness to pay antar karakteristik sosiodemografi menggunakan Mann-Whitney U. Penelitian ini melibatkan 204 responden didominasi oleh usia <35>

Based on PMK No. 74 of 2016 regarding the Standard of Pharmaceutical Services in Community Health Centers (Puskesmas), counseling is one of the clinical pharmacy services provided by pharmacists at these centers. In Ngawi Regency, drug counseling is conducted by pharmacists and pharmaceutical staff. This study aims to determine the willingness to pay for pharmacist counseling services, the relationship between sociodemographic characteristics and willingness to pay, knowledge levels, and satisfaction concerning willingness to pay. The research design is an observational analytic study with a cross sectional design. The subjects of this study involve outpatients from 10 Puskesmas in Ngawi Regency who have received drug counseling. Data were collected through questionnaires administered to outpatients, using questionnaires on sociodemographic characteristics, knowledge, satisfaction, and willingness to pay. Statistical tests to analyze the relationships between variables used the chi square test, while differences in mean willingness to pay across sociodemographic characteristics were analyzed using the Mann-Whitney U test. This study involved 204 respondents, predominantly aged under 35 years (52.9%), with prior counseling experience (83.3%). The level of knowledge among respondents was low at 48.04% and high at 51.95%. Respondents reported satisfaction at 48.53% and dissatisfaction at 51.47%. A low willingness to pay for pharmacist counseling services (< IDR>

Kata Kunci : Willingess to Pay, Konseling Apoteker, Pasien Rawat Jalan, Puskesmas