Examining the Effectiveness of Government Integrated Portal: The Case of Peduli WNI in Western Australia

Yuliana Lasni Roha Boru Damanik, Prof. Dr. Wahyudi Kumorotomo

2024 | Skripsi | ILMU ADMINISTRASI NEGARA (MANAJEMEN DAN KEBIJAKAN PUBLIK)

Kajian penelitian bertajuk ‘Menelaah Efektivitas Portal Terintegrasi Pemerintah: Kasus Peduli WNI di Australia Barat’ mengukur efektivitas Portal Terintegrasi Pemerintah dengan fokus pada kasus Peduli WNI (Kekhawatiran Indonesia Luar Negeri) di Australia Barat. Ketika pemerintah semakin banyak menggunakan platform digital untuk memberikan layanan dan keterlibatan masyarakat, menilai dampak dari inisiatif-inisiatif tersebut menjadi sangat penting. Penelitian mengenai portal khusus ini sangat sedikit; ulasan di platform seperti Google, Twitter, dll, belum tersedia. Penelitian dilakukan melalui 29 kuesioner beragam yang terdiri dari variabel E-S-QUAL (Efficiency, Fulfillment, System Availability, dan Privacy Security), yang diukur oleh responden melalui Skala Likert 5 Poin. Data responden kemudian dianalisis melalui berbagai pengujian antara lain: Uji Asumsi Klasik, Uji Regresi Linier Berganda, dan Uji Hipotesis. Semua menyimpulkan bahwa selain 4 variabel utama tersebut, masih terdapat variabel yang mempengaruhi efektivitas portal. Oleh karena itu, penulis mendorong penelitian lebih lanjut mengenai portal ini.

The research study titled ‘Examining the Effectiveness of Government Integrated Portal: The Case of Peduli WNI in Western Australia’ measures the effectiveness of the Government Integrated Portal, focusing on the case of Peduli WNI (Overseas Indonesian Concerns) in Western Australia. As governments increasingly embrace digital platforms for service delivery and citizen engagement, assessing the impact of such initiatives becomes imperative. Research regarding this specific portal is very much less; reviews on platforms such as Google, Twitter, etc, have not been available. The research was done through 29 diverse questionnaires consisting of the E-S-QUAL (Efficiency, Fulfillment, System Availability, and Privacy Security) variables, measured by the respondents through 5-Point Likert Scale. The data from the respondents are then analyzed through numerous tests including: Classical Assumption Test, Multiple Linear Regression Test, and Hypothesis Test. All conclude that aside from the 4 main variables, there are still variables that influence the effectiveness of the portal. Due to this, the author encourages further research regarding this portal.

Kata Kunci : Government Portal, Effectiveness, E-Government Public Services, E-S-QUAL