PENERAPAN LEAN MANAGEMENT DALAM PENGELOLAAN SISTEM KESEHATAN PEGAWAI SAAT PANDEMI COVID 19 DI RS PELNI JAKARTA

LAILI FATHIYAH, Dr.dr.Andreasta Meliala, DipIPH, M.Kes, M.A.S.

2022 | Tesis | MAGISTER ILMU KESEHATAN MASYARAKAT

Latar Belakang: RS PELNI menjadi RS rujukan COVID-19. Selama Pandemi jumlah pegawai yang terkena COVID-19 dengan rata-rata kasus 37 per bulan, angka Positivity rate 4%, Morbidity rate 1,9%, mortality rate 0,5% periode Maret 2020 sampai Januari 2021. RS PELNI telah menerapkan Lean management dalam proses bisnis di setiap unitnya sejak tahun 2014. Metode: Metode penelitian ini adalah Kualitatif deskriptif. Metode ini digunakan untuk mengidentifikasi sistem kesehatan pegawai selama Pandemi COVID-19 dan untuk melihat dampak penerapan Lean management. Hasil dan Pembahasan: Adaptasi yang dilakukan pada Pandemi COVID-19 di unit kerja RS PELNI sudah terotomatisasi menggunakan lean management dengan penerapan sebesar 75%. Adaptasi berbasis Lean management berfokus terhadap pengelolaan kesehatan pegawai, peran pemimpin dalam proses adaptasi, partisipasi pegawai untuk mengurangi penularan COVID-19, dan keikutsertaan pegawai meningkatkan rasa aman sesuai filosofi respect to people untuk menurunkan penularan COVID-19 di masyarakat. 33,82% penularan COVID-19 disebabkan oleh kontak dengan anggota keluarga, 22,06% tidak didapatkan faktor risiko dan 11,76% disebabkan penggunaan transportasi umum massal. 70% pegawai setuju sistem pengelolaan kesehatan pegawai selama Pandemi COVID-19 perlu mendapat perhatian yang cukup besar. 75% pegawai sangat setuju bahwa keikutsertaan pegawai dalam meningkatkan rasa aman dapat menurunkan angka penularan COVID-19 di masyarakat. Proses adaptasi selama Pandemi COVID-19 sudah terotomatisasi menggunakan Lean management untuk meningkatkan keselamatan kerja pegawai. Kesimpulan: Proses adaptasi yang dilakukan pada Pandemi COVID-19 di unit kerja Rumah Sakit PELNI menggunakan pendekatan lean management yang berfokus terhadap pengelolaan kesehatan pegawai, peran serta pemimpin dalam proses adaptasi, peran serta pegawai untuk meningkatkan rasa aman di lingkungan kerja

Background: PELNI Hospital becomes a COVID-19 referral hospital. During the Pandemic the number of employees affected by COVID-19 with an average of 37 cases per month, positivity rate 4%, Morbidity rate 1.9%, mortality rate 0.5% for the period March 2020 to January 2021. PELNI Hospital has implemented Lean management in business processes in each unit since 2014. Methods: This research method is descriptive qualitative. This method is used to identify employee health systems during the COVID-19 pandemic and to see the impact of implementing Lean management. Results and Discussion: The adaptation carried out during the COVID-19 pandemic in the PELNI Hospital work unit has been automated using lean management with an implementation of 75%. Lean management-based adaptation focuses on managing employee health, the role of leaders in the adaptation process, employee participation to reduce the transmission of COVID-19, and employee participation in increasing a sense of security according to the philosophy of respect to people to reduce transmission of COVID-19 in the community. 33.82% of COVID-19 transmission was caused by contact with family members, 22.06% had no risk factors and 11.76% was due to the use of mass public transportation. 70% of employees agree that the employee health management system during the COVID-19 pandemic needs considerable attention. 75% of employees strongly agree that employee participation in increasing a sense of security can reduce the transmission rate of COVID-19 in the community. The adaptation process during the COVID-19 pandemic has been automated using Lean management to improve employee safety. Conclusion: The adaptation process carried out during the COVID-19 Pandemic in the PELNI Hospital work unit uses a lean management approach that focuses on managing employee health, the role of leaders in the adaptation process, the participation of employees to increase a sense of security in the work environment

Kata Kunci : Sistem kesehatan pegawai, Lean management, Pandemi COVID-19, Employee health system, Lean management, COVID-19 pandemic