ANALISIS PENJADWALAN PETUGAS FARMASI DENGAN METODE CYCLICAL SCHEDULING (Studi Pada RS Panti Rapih)

DIMAS HIDIMBIATMAJA, Henry Yuliando, S.T.P., M.M., M.Agr., Ph.D.

2019 | Tesis | Magister Manajemen

Pada penelitian ini diuraikan mengenai peran penting dalam mendukung kinerja bidang farmasi salah satunya terdapat pada proses serta pola penjadwalan petugas yang efisien dan efektif. Namun, seringkali hal tersebut belum dapat terpenuhi dan manajemen dihadapakan pada permasalahan terbatasnya petugas yang dimiliki. Hal inilah yang membuat rumah sakit baik milik pemerintah maupun swasta menjadikan permasalahan penjadwalan petugas termasuk dalam bagian dari permasalahan penting pada setiap evalusasi kinerjanya. Penggunaan cyclical scheduling sendiri merupakan alternatif metode penentuan jadwal bagi petugas farmasi. Metode tersebut dipertimbangkan tepat sebab memiliki kelebihan dalam penjadwalan rutin jangka pendek, jumlah petugas yang terbatas dan merata bagi seluruh petugas. Agar diketahui lebih lanjut terkait efisiensi sebelum perbaikan dan setelah perbaikan jadwal, digunakanlah workload indicators of staffing need(WISN) untuk menentukan jumlah petugas dan menilai tekanan beban kerja. Sedangkan pengukuran line balancing digunakan untuk menentukan berbagai komponen performansi oleh petugas. Dari hasil penelitian didapatkan bahwa selain disebabkan keterbatasan jumlah petugas farmasi, juga terdapat lini kerja yang memiliki waktu dan pembebanan kerja berlebih. Maka setelah dilakukan penyeimbangan lini diperoleh peningkatan prosentase line efficiency sebesar 5,53%, penurunan prosentase balance delay sebesar 5,53% serta smoothness index sebesar 2,52%. Pengukuran pada indikator performansi selanjutnya dijadikan dasar guna menetapkan penjadwalan melalui metode cyclical scheduling. Rekomendasi penetapan metode tersebut diketahui dapat memberi optimalisasi jadwal petugas yang lebih merata dan beban kerja yang seimbang sebab baik manajemen maupun setiap petugas memperoleh kesepakatan serta kepastian atas hari kerja serta hari libur atau cuti yang dimiliki.

In this study described the important role in supporting the performance of the pharmaceutical field, one of which is in the process that is efficient and effective staff scheduling patterns. However, often this has not been fulfilled and management is confronted with the problem of limited staffing. This is what makes hospitals both public and private owned so that the scheduling of officers is part of an important problem in evaluating their performance. The use of cyclical scheduling itself is an alternative method of determining the schedule for pharmaceutical officers. The method is considered appropriate because it has advantages in short-term routine scheduling, the number of officers is limited and evenly distributed for all officers. In order to know more about efficiency before repairs and after schedule repairs, workload indicators of staffing need(WISN) are used to determine the number of staff and assess workload pressure. While line balancing measurements are used to determine various components of performance by officers. From the results of the study it was found that in addition to being due to the limited number of pharmaceutical officers, there were also work lines that had excessive time and workloads. Then after line balancing is obtained the increase in the percentage of line efficiency by 5.53%, a decrease in the percentage of balance delay by 5.53% and a smoothness index of 2.52%. Measurements on performance indicators are then used as the basis for establishing scheduling through the cyclical scheduling method. The recommendations for determining the method are known to be able to provide more equitable officer schedules and a balanced workload because both management and each officer obtain agreement as well as certainty for working days and holidays or leave.

Kata Kunci : Cyclical Scheduling, Metode Penjadwalan Siklis, Line Balancing, WISN / Cyclical Scheduling, Cyclical Scheduling Method, Line Balancing, WISN