LE MECANISME DU TRAVAIL D'EMPLOYE DE LA RELATION A LA CLIENTELE CHEZ SUZUKI PT. SUMBER BARU ANEKA MOTOR

GISKA FELICIA BR P, Rina Widiastuti, S.S., M.A.

2018 | Tugas Akhir | D3 BAHASA PRANCIS SV

Dalam kegiatan sehari-hari, manusia selalu membutuhkan informasi. Informasi dapat diterima melalui komunikasi. Komunikasi dilakukan dengan menggunakan kata-kata yang dimengerti oleh kedua belah pihak. Komunikasi yang baik sangat penting untuk berinteraksi antar personal maupun masyarakat agar tercapai keserasian dan mencegah konflik dalam masyarakat. Sebuah perusahaan akan mencapai kesuksesan bila konsumen semakin banyak dan semakin loyal terhadap perusahaan tersebut. Keberadaan pelayanan konsumen di sebuah perusahaan sangat dibutuhkan sebagai jembatan komunikasi antara konsumen dan perusahaan sehingga terjalin hubungan yang baik. Laporan ini membahas mengenai kegiatan magang saya di Divisi Customer Relation Officer SUZUKI PT. Sumber Baru Aneka Motor. Laporan ini memuat latar belakang, rumusan masalah, tujuan magang dan aktivitas saya selama magang. Berdasarkan hasil magang selama 2 bulan, saya dapat memahami mekanisme kerja pelayanan konsumen SUZUKI PT. Sumber Baru Aneka Motor mulai dari penampilan, cara berbicara, sikap dan perilaku saat melayani konsumen dan cara menggali kebutuhan konsumen.

In daily activities, people are always in need of information. Information can be received through communication. Communication is done by using words that are understood by both parties. Good communication is crucial for interaction between the personal or the public in order to achieve harmony and avoid conflicts in society. A company will achieve success if consumers are more loyal to the company. The existence of Customer Service in a company is urgently needed as a bridge of communication between the consumers and the company which can create a good relationship. This report discusses about the result of my internship in Customer Relation Officer Division at SUZUKI PT. Sumber Baru Aneka Motor. This report contains background, problem formulation, internship goal, and my activities during the internship. Based on the result of my internship in the Customer Relation Officer Division for 2 months, I can understand the mecanism of Customer Relation Officer at SUZUKI PT. Sumber Baru Aneka Motor from appearance, speech, attitude and behavior while serving the consumer and how to explore the needs of consumers.

Kata Kunci : Informasi, Komunikasi, Konsumen, Perusahaan, SUZUKI PT. Sumber Baru Aneka Motor/ Information, Communication, Consumers, Company, SUZUKI PT. Sumber Baru Aneka Motor