Potential impacts of ERP systems :: A Vase study of PT Semen Gresik (Persero) Tbk

SAIFUDIN, Mukhamad, Dr. Hargo Utomo, MBA.,M.Com

2002 | Tesis | Magister Manajemen

Studi terdahulu tentang Enterprise Resource Planning (ERP) systems melaporkan adanya keuntungan yang dapat diraih dari penerapan ERP systems tersebut di negara maju. Meskipun demikian , studi tentang ERP systems di negara berkembang masih sangat sedikit. Studi ini meneliti tentang potensi dampak dari penerapan ER P systems dan mengadopsi klasifkasi dari literature terdahulu dalam mengklasifikasikan dampak dari teknologi informasi, yaitu ef$ciency, effectiveness, dan competitiveness dengan menggumkan Indonesia sebagai referensinya. Case study di PT Semen Gresik (Persero} Tbk digunakan sebagai pendekatan untuk mencapai tujuan penelitian ini. In-depth interview dan semistructured interview di gunakan untuk mendapatkan data dari 39 manager di fungsi bisnis yang berbeda termasuk proyek sistim informasi. Studi ini mengindikasikan bahwa tekanan kompetisi merupakan alasan utama bagi perusahanan untuk membangun sistim informasi yang lebih komprehensg sementara itu kebutuhan akan backbone systems yang bat untuk pengembangan sistem informasi selanjutnya adalah pendorong &lam investasi pada ERP systems. Para manager mempersepsikan bahwa penerapan ERP systems akan mempunyai dampak terhadap efficiency dan effectiveness perusahaan, dan tidak mempunyai dampak pada competitiveness. Hal ini mengimplikasikan adunya kompleksitas dalom mengevaluasi dampak dari ERP systems. Studi ini juga mengindikasikan be berapa hambatan selama penerapan system tersebut, yaitu hambatan yang berhubungan dengan business process reengineering, change management, dan user trainihg and education

Previous studies on Enterprise Resource Planning (ERP) systems conducted in developed countries have reported that ERP systems implementation could generate impacts on businesses. However there are few studies of ERP systems implementation within developing countries. This study examines potential impacts of ER P systems implementation and adopts previous literatures classification in classifying the impacts of information technology, which are efficiency, effectiveness, and competitiveness with particular reference in Indonesia. A case study in PT Semen Gresik (Persero) 23k was used to achieve the objectives of the study. In-depth interview and semi-structured interview were used to gather data from 39 managers of different business functions including information systems project. This study indicates that competition pressure is the main reason for the company to build more comprehensive information systems, meanwhile the need for strong backbone system for further systems development is the driving force for investment in ERP systems. Managers perceived ERP systems implementation would enhance eflciency and efectiveness of the company, whilst competitiveness impacts would not be achieved This implies complexities in assessing impacts of ERP systems. This study also indicates obstacles during the systems implementation, those relate to business process reengineering, change management, and user training and education.

Kata Kunci : Manajemen Perusahaan,ERP System,Teknologi Informasi, ERP systems; information technology; efficiency; effectiveness; competitiveness Trial Version