STRATEGIC IMPLEMENTATION FOR PERFORMANCE IMPROVEMENTS USING NINE FUNDAMENTAL FACTORS THAT INFLUENCE QUALITY STUDY IN TRI PAKARTA INSURANCE COMPANY LTD.

WINNIE TRIAISA, Dr. Rangga Almahendra, ST., MM.

2014 | Tesis | S2 Manajemen

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Various studies on total quality management showed performance improvements in operational and business, as well as in society aspects. The majority of the studies respondents attribute wide range of business performance improvements due to the adoption of total quality management, while the quality of products and services in business organizations are directly influenced by nine factors which are market, management, men, money, motivation, materials, machines and mechanization, modern information systems, and mounting product requirements. But in fact, not all companies are attracted to adopt it. For that this research is to determine the availability of actual connection between total quality management and performance improvements in a company. Tri Pakarta Insurance Company Ltd. was selected as research object. In general, observation, personal interview survey, literature review, and internet surfing are used in data collecting methods. The data then qualitatively analyzed by gathering the deeper meanings from the collected information. This research concluded that all nine factors give impacts toward performance improvements of Tri Pakarta Insurance Company Ltd., in several different ways and it is also confirmed that Tri Pakarta Insurance Company Ltd. achieve the performance improvements through strategic implementation on the nine factors. Recommendations right after are provided for Tri Pakarta Insurance Company Ltd., academicians or other researchers who might have interest in this topic, and also for others as additional readers.

Kata Kunci : total quality management, market, management, men, money, motivation, materials, machines and mechanization, modern information systems, mounting product requirements, performance improvements