HUBUNGAN KECERDASAN EMOSIONAL DENGAN MOTIVASI KERJA PROBLEM SOLVER DALAM PELAKSANAAN KEGIATAN PENINGKATAN MUTU DENGAN PROBLEM SOLVING FOR BETTER HOSPITAL (PSBH) DI RSUP DR. SARDJITO

ARI RUSDAYATI, Nuryandari, S.K.M., M.Kes.,

2013 | Skripsi | ILMU KEPERAWATAN

Latar belakang : Problem Solving for Better Hospital (PSBH) adalah metode yang diterapkan di RSUP Dr. Sadjito dalam kegiatan peningkatan mutu pelayanan. Motivasi berperan penting agar problem solver mau bekerja keras dan antusias mencapai produktivitas kerja yang tinggi. Individu dengan kecerdasan emosional yang tinggi mampu melibatkan diri dengan masalah dan orang lain, memiliki tanggung jawab dan komitmen yang tinggi pada pekerjaannya. Tujuan : Untuk mengetahui hubungan kecerdasan emosional dengan motivasi kerja problem solver dalam pelaksanaan kegiatan peningkatan mutu dengan PSBH. Metode : Jenis penelitian ini adalah penelitian kuantitatif, bersifat deskriptif korelasional dengan rancangan cross sectional. Sampel penelitian ini adalah 46 problem solver dengan teknik pengambilan sampel purposive sampling dan quota sampling untuk menentukan representasi masing-masing kelompok profesi. Instrumen penelitian menggunakan Trait Emotional Questionnaire-Short Form (TEIQ-SF) dan Work Prefence Inventory (WPI) Working Adult Version. Hasil : Hasil uji statistik menunjukkan bahwa tingkat kecerdasan emosional problem solver mayoritas berada pada kategori tinggi (76,1%), motivasi kerja tergolong tinggi baik aspek motivasi intrinsik (56,5%) maupun motivasi ekstrinsik (63,0%). Hasil perhitungan hubungan antara kecerdasan emosional dengan motivasi kerja menghasilkan nilai p = 0,533 dan r = 0,094 sehingga dapat disimpulkan bahwa tidak ada hubungan antara kecerdasan emosional dengan motivasi kerja problem solver dalam kegiatan peningkatan mutu dengan PSBH. Kesimpulan : tidak ada hubungan antara kecerdasan emosional dengan motivasi kerja problem solver dalam pelaksanaan kegiatan peningkatan mutu dengan PSBH.

Background : Problem Solving for Better Hospital (PSBH) is a method that implemented in RSUP Dr. Sardjito for quality improvement activity. There were problem solver that did not impelement PSBH in their workplace well. Motivation is important so problem solver would be expected to work hard and enthusiastically to achieve high productivity. People with high emotional quotient can involve with problems and other, have responsibility and high commitment in their work. Objective : To know the relationship between emotional quotient and work motivation of problem solver in the implementation of quality improvement activity with PSBH Method : This study was quantitative research and descriptive correlational, with cross sectional design. The sample were 46 problem solver. Samples in this study was taken by purposive sampling and quota sampling to determine the the representation each profession. The instruments used Trait Emotional Questionnaire-Short Form (TEIQ-SF) dan Work Prefence Inventory (WPI) Working Adult Version. Result : Statistical test result showed that in majority the level emotional quotient of the problem solvers was in high category (76,1%), high work motivation in both intrinsic motivation (56,5%) and ekstrinsic motivation (63,0%). The calculation result of relationship between emotional quotient showed that p = 0,533 and r = 0,094, so it can be conclude that there was no correlation between emotional quotient and work motivation of problem solver in the implementation of quality improvement activity wit PSBH. Conclusion : There was no correlation between emotional quotient and work motivation of problem solver in the implementation of quality improvement activity with PSBH

Kata Kunci : Kecerdasan Emosional, Motivasi Kerja, Problem Solver, PSBH, Rumah Sakit