PENANGANAN TEKS ‘PERIKSA’ PADA KWH METER PRABAYAR DI PT PLN (PERSERO) RAYON KOTA YOGYAKARTA
DAYINTA PRAMAHARSI, Sri Lestari, M.T.
2013 | Tugas Akhir | D3 TEKNIK ELEKTROPT PLN (Persero) telah memasyarakatkan layanan pulsa listrik atau token prabayar menggunakan meter prabayar (MPB) berbasis teknologi digital. Tujuan utamanya adalah untuk meningkatkan pelayanan PLN serta memudahkan pengelolaan penggunaan listrik pelanggan sesuai kebutuhannya. Mei Layanan token prabayar PLN Rayon Kota Yogyakarta terbagi dalam 2 (dua) rayon yakni Rayon Yogya Utara ( RYU) dan Rayon Yogya Selatan (RYS). Pelanggan prabayar Yogya Selatan sebanyak 15.003 pelanggan lebih banyak dibandingkan Yogya Utara sebanyak 10.799 pelanggan. Jumlah pelanggan listrik prabayar di Kota Yogyakarta hingga bulan Maret 2013 sebamyak 25.802 pelanggan atau 15,67% dari total pelanggan listrik (pasca bayar dan prabayar) sebanyak 164.617 pelanggan. Keluhan pelanggan token prabayar selama bulan Januari- 2013 sebanyak 133 pengaduan, dimana 47 pengaduan ( 35% ) menyangkut munculnya teks ‘periksa’ pada MPB. Munculnya teks tersebut mengakibatkan pelanggan tidak dapat mengisi pulsa listrik ulang karena token terblokir. di Rayon Kota Yogyakarta sebanyak 36 orang dengan rincian Untuk mengatasi masalah teks ‘periksa’ ditangani oleh petugas PT PLN (Persero) 17 orang di RYU dan 19 orang di RYS. Indeks produktivitas kinerja sebesar 75% Munculnya teks ‘periksa’ disebabkan karena terjadinya ketidakseimbangan beban listrik pada trafo distribusi yang melewati jalur grounding instalasi listrik pelanggan kembali lagi ke titik netral sehingga membentuk loop yang memunculkan tulisan ‘periksa’ dan gambar ‘tangan’. Analisis dilakukan terhadap sistem pengkawatan MPB, munculnya tanda periksa maupun cara mengatasi teks ‘ periksa secara deskriptif. Hasil studi kasus ini menjelaskan tentang penyebab munculnya teks ‘periksa’ pada MPB beserta solusi penanganannya.
PT PLN (Persero) has introduced the electric pulse service or prepaid tokens using prepaid meters (CDM)-based digital technology with the main purpose of improving services and facilitating management of costumer’s PLN electricity using according to their needs. The prepaid token service of PLN Rayon in the city is divided into two (2) rayon i.e. North Rayon Yogyakarta North (NRY) and South Rayon Yogyakarta (RYS). Prepaid customers in South of Yogyakarta is more than 15.003 and it is bigger than the customer in North Yogyakarta that only has 10.799 customers. The number of prepaid electricity customers in the city until March 2013 is about 25.802 customers or around 15,67% of the total electricity (prepaid and postpaid) from the total of 164.617 customers. The prepaid token customer complaints during the months of January to May 2013 is about 133 complaints, of which 47 complaints (35%) is concerned of the appearance of text 'check' on the CDM. The appearance of the text resulted in customers is not able to fill the electric pulse reload because the token is blocked. To solve the text 'check out' problem, the PT PLN (Persero) send 36 officers with details of 17 officers to hadle the problem on North Rayon Yogyakarta North (NRY) and 19 officers in South Rayon Yogyakarta (RYS). The productivity performance index up to 75%. The appearance of the text ' check out ' is due to the occurrence of an electrical load imbalance in the transformers distribution that pass through the ground electrical installation of customers then return to the neutral point and forming a loop which give a writing sign of ' check ' and picture sign of ' hands '. The descriptive analysis is done for the CDM wiring system and to solve the appearance of the ‘check’ sign and ‘check’ text problem as well. This case study’s result describes a cause of the appearance of the text ' check ' on the CDM and the handling solutions.
Kata Kunci : meter prabayar, teks ‘periksa’, pengkawatan meter prabayar
