Analisa Implementasi Outsourcing pada Direktorat Network PT TELKOMSEL

Akhmad, Dr. Kuncoro Hartowidodo, M.Eng

2013 | Tesis | S2 Magister Manajemen

Industri telekomunikasi Indonesia yang telah berkembang pesat sejak tahun 2000 dengan jumlah pelanggan selular di akhir tahun 2010 telah mencapai 222 juta menurut data Business Monitor International (BMI, 2012). Hal ini mengakibatkan semakin ketatnya persaingan dan membuat margin profit operator menjadi semakin kecil. Strategi outsourcing untuk meningkatkan financial performance telah menjadi salah satu pilihan opsi utama yang dilirik oleh eksekutif perusahaan telekomunikasi. Telkomsel sebagai market leader industri telekomunikasi selular telah melakukan outsourcing parsial sejak tahun 2005. Penelitian analisis deskriptif ini bertujuan untuk mengidentifikasi mekanisme outsourcing parsial yang dilakukan Direktorat Network Telkomsel sehingga tidak bisa menurunkan biaya operasional dan memberikan usulan perbaikan outsourcing termasuk kemungkinan menggunakan outsourcing model managed services yang menjadi tren di industri telekomunikasi. Dengan pengambilan data primer secara purposive sampling melalui teknik wawancara terhadap managemen senior Telkomsel dan vendor managed services di Indonesia yang meliputi Ericsson, NSN dan Huawei. Tahapan penelitian meliputi identifikasi mekanisme outsourcing saat ini termasuk motivasi dan cost analysis, analisa value chain, identifikasi critical success factor (CSF) Telkomsel, assessment outsourcing model managed services dan cost analysis antara outsourcing parsial dan managed services. Berdasarkan penelitian impelementasi outsourcing di Direktorat network Telkomsel dapat ditarik kesimpulan secara umum bahwa outsourcing parsial yang dilakukan berhasil menurunkan biaya O&M Per BTS sebesar 15.56% namun belum bisa menurunkan pertumbuhan biaya operasional karena pertumbuhan biaya O&M masih berkorelasi kuat dengan pertumbuhan Jumlah BTS yang besar. Disamping itu, mekanisme outsourcing yang dilakukan Direktorat Network PT. Telkomsel adalah masih parsial, hanya pada kegiatan non core activity, tidak ada standarisasi harga dan ruang lingkup pekerjaan, dan dilakukan oleh banyak vendor. Outsourcing model managed services akan lebih menguntungkan berdasarkan cost analysis dengan pengurangan biaya operasional bisa mencapai 9.8%.

Indonesia's telecom industry has been growing rapidly since 2000 with the number of mobile subscribers at the end of 2010 has reached 222 million, according to the Business Monitor International (BMI, 2012). This situation resulted increased competition and affect to operator profit margin decrement. Outsorcing strategy has become one of the major options ogled by telecommunications company executives to improve the financial performance. Telkomsel as the market leader of mobile telecommunications industry in Indonesia has conducted partial outsourcing since 2005. Descriptive analysis research aims to identify the mechanism of partial outsourcing that conducted by directorate Network Telkomsel which can’t reduce operating costs and recommendation for outsourcing improvement including possiblibility to adopt managed services outsourcing model that become trend in the telecommunications industry. The primary data collection through a purposive sampling technique with interviews a Telkomsel senior management and vendor managed services in Indonesia that include Ericsson, NSN and Huawei. Stages of the study include the identification of mechanisms including current outsourcing motivation and cost analysis, value chain analysis, identifying critical success factor (CSF) Telkomsel, assesment of managed services outsourcing model and perform cost analysis between partial outsourcing and managed services. Based on research of outsourcing implementation in the directorate network Telkomsel can be concluded in general that partial outsourcing performed successfully reduced the cost of O & M Per BTS at 15.56%, but has not been able to decrease the growth of operating costs due to growth in O & M costs are strongly correlated with high growth of number of base stations. In addition, the mechanism of outsourcing that conducted by directorate Network PT. Telkomsel is still partial, only on the non-core activity, there is no standardization of the price and scope of work, and performed by many vendors. Managed services Outsourcing model would be more profitable based on cost analysis with a reduction in operating costs could reach 9.8%.

Kata Kunci : outsourcing, managed services, industri telekomunikasi, value chain analysis, critical success factor, cost analysis