FAKTOR PENENTU KESUKSESAN SISTEM INFORMASI DI KANTOR PELAYANAN TERPADU KABUPATEN BANGKA

Iswandi, Ir. P. Insap Santosa, M.Sc., Ph.D.

2011 | Tesis | S2 Mag.Tekn.Informasi

Sekarang ini banyak organisasi menggunakan sistem informasi sebagai accelerator bisnis dan untuk meningkatkan efektivitas , efisiensi dalam operasional organisasi serta untuk menciptakan competitive advance. Sistem informasi perlu didesain dengan baik untuk mendukung kesuksesan penerapan sistem informasi tersebut, karena hal itu sangat berpengaruh terhadap kesuksesan suatu sistem informasi. Akan tetapi faktor apa saja yang mempengaruhi kesuksesan sebuah sistem informasi? selain faktor sistem informasi itu sendiri ada faktor individu juga yang menentukan kesuksesan suatu sistem informasi. Hal inilah yang menjadi fokus dalam penelitian yang peneliti lakukan di Kantor Pelayanan Terpadu (KPT) Kabupaten Bangka. Sistem informasi yang menjadi objek dalam penelitian ini adalah sistem informasi di Kantor Pelayanan Terpadu (KPT) Kabupaten Bangka. Sistem tersebut bertujuan untuk meningkatkan kualitas pelayanan publik dan memberikan akses yang lebih luas kepada masyarakat untuk memperoleh pelayanan serta terwujudnya pelayanan publik yang berkualitas (cepat, murah, transparan, pasti dan terjangkau oleh masyarakat). Dalam penelitian ini, peneliti mencoba untuk mengembangkan model kesuksesan sistem informasi Delone dan Mclean (2003) yang digabungkan dengan model Technology Acceptance Model (TAM) Davis (1989). Dalam model penelitian ini konstruk intention to use dan konstruk use pada model Delone dan Mclean diganti dengan konstruk perceived usefulness, behavioral intention to use, dan actual technology use dari model TAM. Dari tiga belas hipotesis yang diuji ada lima hipotesis yang ditolak diantaranya information quality, system quality, dan service quality terhadap user satisfaction, information quality terhadap usefulness, serta actual technology use terhadap benefit, sedangkan delapan hipotesis yang diterima adalah system quality dan service quality terhadap usefulness, usefulness terhadap behavioral intention to use dan user satisfaction, behavioral intention to use terhadap actual technology use, user satisfaction terhadap behavioral intention to use dan benefit, dan actual technology use terhadap user satisfaction.

Nowadays many organizations Information Systems as an accelerator for business, to increase organizational efficiency and effectiveness in productivity, also in creating a competitive advance. Information Systems need to be designed with care to ensure the success of its application, and in the end ensuring the overall success of the Information System itself. But what factors influence the success of an Information System? Other than the Information System itself, there are individual factors to validate the success of an Information System. This is the main concern of the research that the researcher is performing upon the Combined Rapid Response Unit (CRRU) or “Kantor Pelayanan Terpadu” at the County of Bangka. The information System at the core of this research is the Information System at the Combined Rapid Response Unit in Bangka County, The system is aimed at improving the quality of public service and give a wider access to the people to receive service and the construction of quality public services which is fast, inexpensive, transparent, true and within the reach of the people. In this research, the researcher tries to develop the successful information system model by Delone dan Mclean (2003) combined with Technology Acceptance Model (TAM) Davis (1989) model. In this research model, the construction intention to use and construction use on Delone and Mclean model is substituted with the construction perceived usefulness, behavioral intention to use, and actual technology use of TAM model. Of thirteen hypothesis tested, there are five rejected hypothesis which are information quality, system quality, and service quality aginst the user satisfaction, information quality against the usefulness, and actual technology use against the benefit, while there are eight accepted hypothesis which are system quality and service quality against the usefulness, usefulness aganist the behavioral intention to use and user satisfaction, behavioral intention to use against the actual technology use, user satisfaction agains the behavioral intention to use and benefit, as well as actual technology use against the user satisfaction.

Kata Kunci : Kesuksesan sistem informasi, Technology Acceptance Model (TAM), information quality, system quality, service quality, usefulness, user satisfaction, behavioral intention to use, actual technology use, benefit.