Pengaruh role ambiguity role conflict dan role overload terhadap kepuasan kerja dan komitmen

BRAHMANA, Emenda Trinaia, Supra Wimbarti, Dr., M.Sc

2009 | Tesis | S2 Magister Manajemen

Penelitian ini mempunyai tujuan untuk menguji apakah faktor role ambiguity, role conflict, dan role overload memiliki pengaruh terhadap kepuasan kerja dan komitmen karyawan. Dalam penelitian ini variabel independen adalah kepuasan kerja dan komitmen karyawan, sedangkan variabel dependen adalah role ambiguity, role conflict, dan role overload. Hipotesis yang diajukan yakni terdapat pengaruh antara role ambiguity, role conflict, dan role overload dengan kepuasan kerja dan terdapat pengaruh antara role ambiguity, role conflict, dan role overload dengan komitmen karyawan. Penelitian ini dilakukan terhadap 119 karyawan Departemen R&D PT Samsung Electronics Indonesia, Cikarang. Masing-masing variabel diukur dengan kuisioner yang berbeda. Kuisioner role ambiguity dan role conflict menggunakan instrumen oleh House et al. (1983) yang merupakan hasil modifikasi dari instrumen awal yang dihasilkan Rizzo et al. (1970), role overload mengacu pada gabungan kuesioner yang dikembangkan oleh Caplan (1971) dan Guelzow et al. (1995). Variabel kepuasan kerja diukur dengan menggunakan kuesioner Job Satisfaction Survey (JSS) milik Spector (1997). Sedangkan variabel komitmen terhadap organisasi dikembangkan berdasarkan penelitian yang dilakukan oleh Meyer, Allen, dan Smith (1993). Metode dalam melakukan analisis data menggunakan analisis regresi berganda untuk menguji role ambiguity, role conflict, dan role overload tehadap kepuasan kerja dan komitmen karyawan Hasil penelitian menunjukkan bahwa faktor role ambiguity, role conflict, dan role overload berpengaruh terhadap kepuasan kerja dan komitmen karyawan, namun role overload tidak berpengaruh secara signifikan terhadap kepuasan kerja maupun komitmen organisasi.

The purpose of this research is to analyze whether or not role ambiguity, role conflict and role overload have effect on job satisfaction and organizational commitment. In this research the independent variables are job satisfaction and organizational commitment, while the dependent variables are role ambiguity, role conflict and role overload. The hypotheses of this research are: (1) role ambiguity, role conflict, and role overload have influences on job satisfaction, (2) there are role ambiguity, job satisfaction, and role overload influences on organizational commitment. Research was conducted on 119 employees of the Department of R & D PT Samsung Electronics Indonesia, Cikarang. Each variable was measured with a different questionnaire. Both role ambiguity and role conflict questionnaire using the instrument by House et al. (1983), which is the result of the modification of early instruments produced by Rizzo et al. (1970). Role overload refers to the combination of the questionnaire developed by Caplan (1971) and Guelzow et al. (1995). Job satisfaction variable is measured by Job Satisfaction Survey (JSS) belong to Spector (1997, meanwhile organizational commitment’s variable was developed based on research conducted by Meyer, Allen, and Smith (1993). Multiple regression analysis was used to analyze the influence of role ambiguity, role conflict, and role overload on job satisfaction and also employee commitment. The result showed that role ambiguity, role conflict, and role overload influence both job satisfaction and employee commitment, but role overload insignificantly effect job satisfaction and employee commitment.

Kata Kunci : Role ambiguity,Role conflict,Role overload,Kepuasan kerja,Komitmen organisasi, Role ambigutiy, role conflict, role overload, job satisfaction, commitment