Analisis efisiensi biaya pada fax messaging system di PT Pertamina EP

LAKSMI, Agrita, Jogiyanto Hartono, Prof.,Dr.,MBA

2009 | Tesis | S2 Magister Manajemen

Fax messaging system adalah salah satu sistem teknologi informasi yang menunjang kegiatan korespondensi di PT PERTAMINA EP. Terdapat beberapa alternatif teknologi untuk menerapkan fax messaging system, yaitu sistem fax konvensional, perangkat lunak fax server, dan pengembangan perangkat lunak existing Memo Online System secara in-house, sehingga perlu dilakukan pemilihan alternatif sistem yang terbaik. Pemilihan alternatif fax messaging system dilakukan berdasarkan cost benefit analysis yang terdiri dari perhitungan net present value, internal rate of return, dan payback period dari masing-masing alternatif. Cost benefit analysis yang dilakukan pada pemilihan fax messaging system tersebut tidak hanya berdasarkan manfaat tangible, biaya perolehan, dan biaya operasional, namun juga menyertakan manfaat intangible yang sering diabaikan dalam evaluasi kelayakan investasi sistem teknologi informasi. Penilaian manfaat intangible dilakukan dengan metode scoring pada 6 aspek manfaat intangible, yaitu: serviceability, usability, kecepatan proses, reliability, security, dan compatibility. Skor hasil penilaian tersebut digunakan untuk menentukan peningkatan ukuran kinerja yang terkait masing-masing manfaat intangible yang dapat dicapai melalui implementasi fax messaging system. Perhitungan cashflow yang berasal dari manfaat intangible dilakukan berdasarkan penghematan biaya yang dapat dicapai dari peningkatan ukuran kinerja tersebut. Berdasarkan cost benefit analysis, alternatif fax messaging system yang terbaik adalah implementasi fax messaging system dengan penambahan fitur fax pada perangkat lunak Memo Online System yang berbasis web yang dikerjakan secara in-house oleh PT PERTAMINA EP.

Fax messaging system is an information technology system that supports office correspondence in PT PERTAMINA EP. The system can be implemented using several different technologies, namely conventional fax system, fax server software, and existing webbased Memo Online System that is developed in-house by PT PERTAMINA EP. Therefore, PT PERTAMINA had to decide which best alternative to be implemented. Fax messaging system alternative selection was based on cost benefit analysis—that consists of net present value, internal rate of return, and payback period calculation—conducted on each alternatives of fax messaging system. The cost benefit analysis not only includes tangible benefits, acquisition costs, and operational costs, but also includes intangible benefits that were usually excluded from information technology system investment evaluations. Intangible benefits were measured using scoring method on 6 intangible benefit aspects, namely: serviceability, usability, processing speed, reliability, security, and compatibility. Later, the measurement result scores were used for estimation of increases in intangible benefit-related performance indicators that can be achieved by fax messaging system implementation. Intangible benefit-related cash flows were calculated based on cost saving achieved from increases mentioned above. Based on cost benefit analysis, the best fax messaging system alternative is in-house development of additional facsimile features in PT PERTAMINA EP’s existing Memo Online System.

Kata Kunci : Electronic messaging system,Fax messaging system,Cost benefit analysis,Manfaat intangible,Metode scoring,Ukuran kinerja ; electronic messaging system, fax messaging system, cost benefit analysis, intangible benefit, scoring method, performance indicator