Model kesuksesan penerapan enterprise resources planning di perusahaan CPI dengan pendekatan model UTAUT (Unified Theory of Acceptance and Use of Technology)

SARI, Rika Perdana, Dr. Ir. Sasongko Pramono H., DEA/

2008 | Tesis | S2 Teknik Elektro

Sejak awal kemunculan ERP (Enterprise Resources Planning) sekitar tahun 1990-an, ERP menawarkan optimalisasi dalam pengelolaan sumber daya yang dimiliki perusahaan berupa suatu teknologi yang mampu mengintegrasikan informasi yang digunakan oleh semua departemen di suatu perusahaan ke dalam suatu sistem komputer. Pada saat perusahaan memutuskan untuk mengimplementasikan sistem ERP, penerimaan sistem oleh pengguna perlu diperhatikan, karena kesuksesan pengimplementasian dari suatu sistem harus dapat memberikan manfaat, yang tentu saja manfaat yang dapat dirasakan oleh pengguna sistem tersebut. Untuk mengetahui keberhasilan pengimplementasian sistem, maka dilakukan penelitian untuk menemukan variabel-variabel yang mendukung suatu bentuk penerimaan oleh pengguna, dengan pendekatan model UTAUT (Unified Theory of Acceptance and Use of Technology). Ada enam variabel laten exogeneous yang diteliti yaitu performance expectancy, effort expectancy, social inluence, organization facilitating conditions, JDE team quality dan managerial intervention. Variabel ERP symbolic adoption digunakan sebagai variabel laten endogenous, dan attitude toward ERP system use sebagai variabel intervening. Beberapa variabel di pengaruhi oleh age dan experience. Metode SEM (Structural Equation Modeling) dipilih untuk pengujian hipotesis penelitian. Dua model analisis SEM yang digunakan yaitu model pengukuran (measurement model) dan model persaman struktural (structural equation modeling). Berdasarkan hasil penelitian terhadap data yang diperoleh dari PT CPI, maka dapat disimpulkan bahwa variabel-variabel yang mempengaruhi kesuksesan pengimplementasian ERP adalah performance expectancy (harapan prestasi), effort expectancy (harapan upaya), social influence (pengaruh sosial), managerial intervention (pengaruh pimpinan) dan JDE team quality (kualitas pelayanan JDE team department). Dalam hal ini age belum dapat dijadikan moderating, karena perbandingan sampel antara younger worker dan older worker tidak imbang, dan perlu penelitian lebih lanjut untuk membuktikan pengaruhnya terhadap model penelitian.

Since early emergence of ERP (Enterprise Resource Planning) in 1990s, ERP offers optimization in managing resources enterprise own in form of technology that can integrate information used by all departments in a enterprise into a computer system. When an enterprise decides to use ERP system, acceptance of user should be considered because success of its implementation should provide benefit to its user. To identify success of system implementation, a research was done to find out variables supporting user acceptance using UTAUT (Unified Theory of Acceptance and Use of Technology) model. Six exogenous latent variables studied were performance expectancy, effort expectancy, social influence, organization facilitating condition, JDE team quality and managerial intervention. Variable of ERP symbolic adoption was used as endogenous latent variable and attitude toward ERP system use as intervening variable. Some variables were influenced by age and experience. SEM (Structural Equation Modeling) method was selected to testing research hypothesis. Two SEM analysis models used were measurement model and structural equation modeling). Based on data obtained from PT CPI, result indicated that variables influencing successful implementation of ERP were performance expectancy, effort expectancy, social influence, managerial intervention, and JDE team quality. However, age cannot be made as moderating variable because comparison of sample between younger worker and older worker was not proportional and it needs further research to prove its influence of the research model.

Kata Kunci : ERP (Enterprise resource planning),Performance expectancy,Effort expectancy,Social influence, ERP (Enterprise Resource Planning), performance expectancy, effort expectancy, social influence, organization facilitating condition, JDE team quality, manageria