Evaluasi keberhasilan penerapan SAP R/3 di lingkungan PT Pertamina (Persero)

RASWATI, Gustini, Hargo Utomo, Dr.,MBA.,M.Com

2007 | Tesis | Magister Manajemen

Penelitian ini bertujuan untuk memperoleh bukti empiris dari lima dimensi keberhasilan Sistem Informasi dalam penerapan SAP R/3 di PT. PERTAMINA (Persero). Kelima dimensi tersebut adalah System Quality, Information Quality, Perceived Usefulness, Service Quality dan User Satisfaction. Menurut model yang dikembangkan oleh DeLone dan McLean serta Seddon, bahwa User Satisfaction dipengaruhi oleh System Quality, Information Quality, Perceived Usefulness dan Service Quality. Penelitian ini juga mencoba melihat hubungan antara kelima dimensi tersebut. Data yang digunakan dalam penelitian ini didapat menggunakan kuesioner dari user SAP yang dapat merepresentasikan berbagai level di organisasi, bidang usaha, latar belakang pendidikan dan lamanya pengalaman menggunakan sistem informasi sebelumnya. Hasil dari penelitian ini memperlihatkan bahwa secara umum penerapan SAP di PERTAMINA dapat dikatakan berhasil dengan tingkat keberhasilan yang rendah. Penelitian ini juga menemukan bahwa tingkat keberhasilan pada level Manajerial lebih rendah dibandingkan level non Manajerial dan tingkat keberhasilan bidang usaha Pemasaran paling tinggi dibandingkan bidang usaha Pengolahan, Eksplorasi Produksi dan Kantor Pusat. Dari hasil perhitungan regresi, dapat diartikan bahwa secara sendiri-sendiri keempat variabel bebas yaitu System Quality, Information Quality, Perceive Usefulness and Service Quality berpengaruh signifikan terhadap User Satisfaction. Sedangkan secara bersama-sama, hanya dua variabel bebas yaitu Information Quality dan Perceived Usefulness yang berpengaruh signifikan terhadap User Satisfaction, dua variabel lainya yaitu System Quality dan Service Quality tidak berpengaruh secara signifikan terhadap User satisfaction.

The purpose of this study is to empirically assess five dimensions of Information Systems (IS) Success in employing SAP R/3 systems at PT. PERTAMINA (Persero). Five dimensions of IS Success are System Quality, Information Quality, Perceived Usefulness, Service Quality and User Satisfaction. The Seddon model and the DeLone and McLean model proposes that System Quality, Information Quality, Perceived Usefulness, Service Quality singularly and jointly affect User Satisfaction. Data is collected by questionnaire from SAP user in PERTAMINA that can represent all level in organization, all business unit, education background and previous computer experience. This study found that employing SAP R/3 systems at PT. PERTAMINA (Persero) has low level of success. This study also found that level of success in non management user is higher than management user and level of success in Pemasaran business unit is the highest level followed by Head Quarter, Refinery and Exploration Production. The regression equation shows the relationship between dependent variable, User Satisfaction, and four independent variable: System Quality, Information Quality, Perceived Usefulness and Service Quality. The regression coefficients are jointly statistically significant just for two independent variable (Information Quality and Perceived Quality). But in bivariate regression test, all the regression coefficients are individually statistically significant.

Kata Kunci : Sistem Informasi,SAP R/3, Information System Success, System Quality, Information Quality, Perceived Usefulness, Service Quality, User Satisfaction