Perbandingan Metode User-Centered Design (UCD) dan Activity-Centered Design (ACD) Pada Perancangan UI/UX Sistem Inventori Pengelolaan Stok untuk Admin dan Karyawan UMKM Terang Jaya

Afra Cendekia Putri Jallil, Firma Syahrian, S.Kom., M.Cs.

2026 | Tugas Akhir | D4 Teknologi Perangkat Lunak

UMKM Terang Jaya masih mengelola stok secara semi manual sehingga rentan terhadap ketidakakuratan data. Namun, sistem ini digunakan oleh dua peran pengguna dengan karakteristik kebutuhan yang berbeda, sehingga metode perancangan yang paling sesuai untuk masing-masing peran belum tentu sama. Oleh karena itu, penelitian ini membandingkan penerapan metode UCD dan ACD untuk mengetahui metode mana yang lebih baik pada tiap peran pengguna. Perancangan melalui tahapan masing-masing metode dan disempurnakan dalam dua iterasi berdasarkan hasil usability testing, menghasilkan empat rancangan yang dibandingkan berdasarkan effectiveness, efficiency, dan satisfaction (diukur dengan System Usability Scale). Hasil iterasi 2 menunjukkan keempat rancangan mencapai effectiveness 100%. Pada role admin, ACD unggul dengan efficiency 3,875 dan satisfaction 80 dibanding UCD dengan efficiency 1,677, satisfaction 78,75. Pada role karyawan, UCD unggul dengan efficiency 2,9 dan satisfaction 80,91 dibanding ACD dengan efficiency 2,138, satisfaction 77,955. Seluruh skor satisfaction masuk kategori acceptable. Dengan demikian, ACD lebih optimal untuk admin yang mengutamakan efisiensi alur kerja, sedangkan UCD lebih optimal untuk karyawan yang mengutamakan kenyamanan penggunaan.

UMKM Terang Jaya still manages its inventory through a semi-manual process, making it prone to data inaccuracies. The system is used by two user roles with different characteristics and needs, meaning that the most suitable design method may differ for each role. Therefore, this study compares the implementation of User-Centered Design (UCD) and Activity-Centered Design (ACD) to identify the more suitable method for each user role. The design process followed the stages of each method and was refined through two iterations based on usability testing results, producing four designs that were evaluated in terms of effectiveness, efficiency, and satisfaction, with satisfaction measured using the System Usability Scale (SUS). The second iteration showed that all four designs achieved 100?fectiveness. For the admin role, ACD achieved higher efficiency and satisfaction scores, with an efficiency score of 3.875 and a satisfaction score of 80, compared with UCD at 1.677 and 78.75. For the employee role, UCD achieved higher scores, with an efficiency score of 2.9 and a satisfaction score of 80.91, compared with ACD at 2.138 and 77.955. All satisfaction scores were classified as acceptable. These results indicate that ACD was more suitable for admins who prioritize workflow efficiency, while UCD was more suitable for employees who prioritize comfort and ease of use.

Kata Kunci : UI/UX, User-Centered Design, Activity-Centered Design, Sistem Manajemen Inventori, Usability Testing, System Usability Scale