The Effect of Perceived Organizational Support on Quiet Quitting Manifestations among Generation Z Employees in Indonesia with Employee Engagement as the Mediating Variable

Christopher Arya Kuncarajakti, Ragil Sriharto, S.E., M.M.

2026 | Skripsi | MANAJEMEN

Tujuan penelitian ini adalah untuk mengeksplorasi, menguji, dan menganalisis pengaruh Perceived Organizational Support (POS) terhadap dua manifestasi quiet quitting yang meliputi Reduced Discretionary Effort dan Emotional Detachment di kalangan karyawan Generasi Z di Indonesia, dengan Employee Engagement sebagai variabel mediasi. Penelitian ini dilakukan di kalangan karyawan Generasi Z berusia 18 hingga 29 tahun yang bekerja di berbagai industri dan provinsi di Indonesia dengan pengalaman kerja minimal satu tahun di organisasi. Data dalam penelitian ini dikumpulkan melalui survei online yang disebarkan melalui Google Forms dan dihitung menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4.

Temuan penelitian mengkonfirmasi bahwa POS memberikan kontribusi positif dan signifikan terhadap Employee Engagement dan memediasi hubungan antara POS dan Emotional Detachment melalui mediasi kompetitif, menetapkan engagement sebagai mekanisme psikologis yang penting. Hubungan antara POS dan Reduced Discretionary Effort tidak didukung dalam penelitian ini karena normalisasi perilaku penetapan batasan sebagai praktik kesejahteraan di kalangan karyawan Generasi Z di Indonesia. Temuan ini memberikan panduan bagi organisasi dalam mengelola karyawan Generasi Z melalui pengakuan dari supervisor dan investasi kesejahteraan. Keduanya merupakan strategi paling berdampak untuk mempertahankan keterlibatan dan mencegah keterasingan dalam angkatan kerja ini.

The purpose of this study is to explore, test, and analyze the effect of Perceived Organizational Support (POS) on two quiet quitting manifestations that include Reduced Discretionary Effort and Emotional Detachment among Generation Z employees in Indonesia, with Employee Engagement as the mediating variable. The study was conducted among Generation Z employees aged 18 until 29 years old who are working in various industries and provinces in Indonesia with minimum one year working experience in the organization. The data in this study is collected through an online survey distributed through Google Forms and calculated using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.

The findings confirm that POS contributes positively and significantly to Employee Engagement and mediates the relationship between POS and Emotional Detachment through competitive mediation, establishing engagement as the critical psychological mechanism. The relationship between POS and Reduced Discretionary Effort, is not supported in this study due to the normalization of boundary-setting behaviors as wellness practices among Generation Z employees in Indonesia. These findings contribute guidance for organizations in managing Generation Z employees through supervisor recognition and well-being investment. Both are the most impactful strategies to sustain engagement and prevent detachment in this workforce.

Kata Kunci : Perceived Organizational Support, Employee Engagement, Quiet Quitting, Reduced Discretionary Effort, Emotional Detachment, Generation Z, Indonesia