KONFLIK KLAUSUL DALAM PERJANJIAN JASA PUBLIKASI JURNAL ANTARA KLAUSUL REFUND VS. KLAUSUL PENYELESAIAN SENGKETA (STUDI MOU PERJANJIAN JASA PUBLIKASI JURNAL CV. SCRIPTA INTELEKTUAL MANDIRI)

Yoga Pramudya Putra, Dr. R.A. Antari Innaka Turingsih, S.H., M.Hum.

2026 | Skripsi | ILMU HUKUM

Penelitian ini bertujuan untuk menganalisis konflik penafsiran antara klausul refund dan klausul penyelesaian sengketa dalam Memorandum of Understanding (MoU) perjanjian jasa publikasi jurnal antara CV. Scripta Intelektual Mandiri dengan mitra. Fokus utama penelitian ini adalah mengkaji bagaimana para pihak menafsirkan kedua klausul tersebut, menentukan klausul yang seharusnya diprioritaskan penerapannya apabila terjadi pertentangan, serta mengidentifikasi implikasi hukum yang timbul akibat perbedaan penafsiran dalam pelaksanaan perjanjian.

Sifat penelitian deskriptif dengan jenis penelitian yuridis empiris untuk mengkaji praktik penafsiran klausul refund dan penyelesaian sengketa dalam MoU jasa publikasi jurnal CV. Scripta Intelektual Mandiri. Data penelitian terdiri atas data primer melalui wawancara dengan pihak perusahaan dan pengguna jasa, serta data sekunder berupa peraturan perundang-undangan, doktrin hukum, dan literatur ilmiah. Pengumpulan data dilakukan melalui studi kepustakaan dan wawancara semi-terstruktur dengan teknik purposive sampling. Penelitian dilaksanakan melalui tahap persiapan, pelaksanaan kepustakaan dan lapangan, serta penyelesaian. Analisis data menggunakan metode kualitatif deskriptif dengan penarikan kesimpulan secara induktif untuk mengidentifikasi kesesuaian praktik kontrak dengan prinsip hukum perjanjian.

Hasil penelitian menunjukkan bahwa klausul refund memiliki sifat substantif dan spesifik karena berkaitan langsung dengan pemenuhan prestasi utama perjanjian, sedangkan klausul penyelesaian sengketa bersifat prosedural. Ketika terjadi konflik penafsiran, klausul refund seharusnya diprioritaskan penerapannya berdasarkan asas itikad baik, asas kepastian hukum, dan prinsip lex specialis derogat legi generali. Kesimpulan penelitian ini menegaskan bahwa ketidakjelasan perumusan klausul berpotensi menimbulkan ketidakpastian hukum, sehingga diperlukan penyusunan kontrak yang lebih sistematis, jelas, dan seimbang guna melindungi kepentingan para pihak.

This study aims to analyze the conflict of interpretation between the refund clause and the dispute resolution clause in the Memorandum of Understanding (MoU) for journal publication services between CV. Scripta Intelektual Mandiri and its partners. The main focus of this study is to examine how the parties interpret the two clauses, determine which clause should be prioritized in the event of a conflict, and identify the legal implications arising from differences in interpretation in the implementation of the agreement.

This descriptive study, employing an empirical legal research design, examines the interpretation of refund clauses and dispute resolution practices in the Memorandum of Understanding (MoU) for journal publication services provided by CV. Scripta Intelektual Mandiri. The research data consists of primary data collected through interviews with company representatives and service users, as well as secondary data comprising legislation, legal doctrine, and scholarly literature. Data collection was conducted through literature review and semi-structured interviews using purposive sampling. The research was carried out through the stages of preparation, literature and fieldwork, and conclusion. Data analysis used a descriptive qualitative method with inductive reasoning to identify the conformity of contractual practices with the legal principles of contracts.

The results of the study show that refund clauses are substantive and specific in nature because they are directly related to the fulfillment of the main performance of the agreement, while dispute resolution clauses are procedural in nature. When a conflict of interpretation arises, the refund clause should be prioritized in its application based on the principles of good faith, legal certainty, and lex specialis derogat legi generali. The conclusion of this study confirms that unclear wording of clauses has the potential to cause legal uncertainty, thus requiring the drafting of contracts that are more systematic, clear, and balanced in order to protect the interests of the parties.

Kata Kunci : Perjanjian, Klausul Refund, Penyelesaian Sengketa, Penafsiran Kontrak, Jasa Publikasi Jurnal