Peran Perceived Supervisory Support terhadap Organizational Citizenship Behavior pada Teleworker

ANDREAS NUGAHITA, Indrayanti, M.Si., Ph.D., Psikolog

2021 | Skripsi | S1 PSIKOLOGI

Teleworking, atau praktik kerja dari lokasi dan waktu yang fleksibel, merupakan tren yang semakin banyak diterapkan di berbagai perusahaan masa kini sebagai solusi atas permasalahan industrial modern. Teleworking memiliki berbagai perbedaan dengan praktik kerja konvensional, salah satunya adalah dinamika relasi antar pekerja yang turut memberikan pengaruh besar terhadap dinamika kerja seseorang. OCB sebagai salah satu dinamika kerja yang menunjang kemajuan perusahaan dalam hal ini relatif sedikit dieksplorasi dalam latar teleworking di Indonesia. Dalam kaitannya dengan dinamika relasi antar teleworker, penelitian ini membahas PSS sebgai aspek relasional teleworker dan perannya terhadap OCB pada teleworker di Indonesia. Data 141 teleworker diambil menggunakan survei daring dan dianalisis dengan uji regresi linear, analisis multivariat, serta uji korelasi Pearson. Hasil menunjukkan bahwa PSS memiliki peran signifikan terhadap OCB teleworker. Melalui penelitian ini, kalangan akademis dan praktisi organisasional dapat melihat gambaran sejauh mana pentingnya PSS sebagai aspek relasional teleworker dalam memunculkan OCB demi keberlangsungan dan kemajuan organisasi/perusahaan.

Teleworking is a working practice with a flexible time and location that is currently used widely in companies as a solutioln to modern industrial problems. It has a major influence on the dynamics of an individual's performance and relationship among workers compared to conventional work practices. Specifically in Indonesia, OCB as one of the working dynamics that supports the company's upturn is rarely explored in the teleworking setting. Related to the working relationships between teleworkers, this research aimed to reveal the effect of perceived supervisory support towards OCB in Indonesian teleworkers. Data from 141 teleworkers were taken from the online questionnaire, and were analyzed with linear regression test, multivariate analysis, and Pearson correlation test. The result shows that PSS played a significant role in OCB's appearance on teleworkers. Through this research, academics and organizational practitioners can acknowledge the importance of PSS in generating OCB among teleworkers for the sustainability and betterment of the company.

Kata Kunci : organizational citizenship behavior, perceived supervisory support, teleworking