EVALUASI SISTEM INFORMASI MANAJEMEN FARMASI DI RSI SULTAN AGUNG SEMARANG DALAM MENDUKUNG STANDAR PELAYANAN KEFARMASIAN

MAULANA FIRDAUS, Prof. Dr. Achmad Fudholi, DEA., Apt.; Dr. Susi Ari Kristina, M.Kes., Apt.

2019 | Tesis | MAGISTER ILMU FARMASI

Pelaksanaan Sistem Informasi Manajemen di Instalasi Farmasi Rumah Sakit bertujuan untuk memberikan keefektifan dan efisiensi dalam melakukan pelayanan kefarmasian. Diperlukan suatu kegiatan evaluasi untuk menilai performa sistem informasi di Instalasi Farmasi Rumah Sakit dalam mendukung Standar Pelayanan Kefarmasian yang berlaku. Penelitian ini bertujuan untuk melakukan evaluasi pemanfaatan sistem informasi manajemen farmasi Rumah Sakit Islam Sultan Agung (RSI SA) Semarang dalam mendukung pelayanan kefarmasian sesuai standar pelayanan kefarmasian yang ada. Penelitian ini menggunakan pendekatan deskriptif observasional. Evaluasi SIM IFRS dengan pendekatan Task � Technology Fit mencocokkan antara Task Characteristics dan Technology Characteristics, mendeskripsikan perceived net benefit, utilization, faktor pendukung dan penghambat. Data dikumpulkan dengan cara melakukan observasi langsung terhadap perangkat lunak Sistem Informasi Manajemen Farmasi Rumah Sakit, mengisi daftar tilik dan melakukan wawancara mendalam dengan user SIM IFRS. Selanjutnya, data yang diperoleh dianalisis secara deskriptif untuk mendapatkan gambaran kemampuan Sistem Informasi Manajemen Farmasi RSI Sultan Agung Semarang dalam mendukung pelayanan kefarmasian beserta faktor-faktor pendukung dan penghambat penerapan Sistem Informasi Manajemen Farmasi Rumah Sakit dalam mendukung terlaksananya pelayanan kefarmasian. Hasil Penelitian menunjukkan bahwa praktik pelayanan kefarmasian di IFRS RSI SA sudah sesuai dengan standar. Aplikasi SIM IFRS RSI SA mendukung 70% pengelolaan sediaan farmasi dan hanya 27% pelayanan farmasi klinik. Pengguna menganggap aplikasi SIM IFRS efektif dalam membantu menyelesaikan tugas, efisien dan memberikan peningkatan mutu layanan, namun tidak dapat meminimalisir terjadinya error dan tidak dapat mempermudah proses dokumentasi pelayanan kefarmasian. Secara umum pengguna mengharapkan kecepatan aplikasi SIM dapat ditingkatkan. Faktor yang mendukung implementasi SIM antara lain alokasi SDM untuk pengembangan, dukungan finansial, kebijakan dan training. Faktor penghambat implementasi SIM antara lain SDM IT support, budget pengembangan SIM dan frekuensi training. Aplikasi SIM IFRS RSI SA masih perlu dikembangkan lagi untuk dapat mendukung pelayanan kefarmasian sesuai standar yang ada.

Management Information System in the pharmacy department of a hospital has to give effectiveness and efficiency in supporting pharmaceutical service. Evaluation is required to measure the performance of information system in pharmacy department of hospital in terms of fulfilling the pharmaceutical service as instructed in the regulation of Indonesian Ministry of Health regarding pharmaceutical service. The purpose of this research was to evaluate the implementation of Management Information System (MIS) in the pharmacy department of RSI SA to support the pharmaceutical service based on current pharmaceutical service standard. Obersevative-Descriptive approach was utilized to review the MIS of pharmacy with Task-Technology Fit (TTF) approach. Fit between Task Characteristics and Technology Characteristics were analysed along with facilitating and inhibiting factors. Data gathered through direct observation using checklist and in-depth interview with operators and management personnels of pharmacy department in RSI Sultan Agung Semarang. Descriptive measure performed on the utilization of information system to support pharmaceutical services in hospital, further investigation upon factors that affect the utilization of information system to support pharmaceutical service in hospital would also be performed in order to study how the information system has utilized to support pharmaceutical services in RSI Sultan Agung Semarang. Finally, data was descriptively analysed to draw conclusions and suggestions for improvement would be recommended to make betterment of the information system utilization to support pharmaceutical services. Results of this study showed that pharmaceutical service in RSI SA Semarang has fulfilled the current standard. MIS in Pharmacy Department of RSI SA could support 70% of inventory management and only 27% of clinical pharmacy service. MIS was considered effective in supporting users tasks, efficient and contributed to improvement of service quality, but could not minimize errors and ease documentation process. Users expected the MIS of pharmacy to be faster in processing reqeuests. User-perceived facilitating factors for MIS Implementation were human resources allocation for development, financial support, regulation and training, while inhibiting factors known to users were IT support resources, MIS development budgeting and training frequency. There is still plenty of room for improvement to MIS of RSI SA Semarang in providing support to pharmaceutical services as required by the current standard.

Kata Kunci : Evaluation, Information System in Pharmacy Department of Hospital, RSI Sultan Agung, Pharmaceutical Service.