PERANCANGAN USER EXPERIENCE SMS MASKING KINGMO DENGAN METODE USABILITY TESTING (STUDI KASUS: PT GAMATECHNO INDONESIA)

RINI SETIAWATI, Irkham Huda,M.Cs

2018 | Tugas Akhir | D3 Komputer dan Sistem Informasi

User experience yang buruk dapat mengurangi tingkat penggunaan dan kepuasan pengguna. User experience gt-SMS sebagai sistem SMS masking masih belum sempurna. Penggunaan metode usability testing dapat membantu masalah yang dialami pengguna. Penelitian ini menggunakan metode Google Design Sprint dalam tahap analisis hingga pengujian. Rancangan Sistem baru mengacu pada hasil usability -testing sistem lama dan keputusan PT Gamatechno Indonesia. Pengujian dilakukan dengan melakukan usability testing pada prototype sistem baru. Sebanyak 5 partisipan berbeda digunakan pada usability testing. Hasil usability testing sistem baru kemudian dibandingkan dengan sistem lama. Diperoleh skor SUS (System Usability Scale) Kingmo sebesar 73.5. Skor tersebut meningkat sebanyak 23.5 dari gt-SMS. Berdasarkan data yang diperoleh saat usability testing dan penilaian SUS, dapat diambil kesimpulan bahwa dengan pendekatan pada pengguna mampu meningkatkan user experience Kingmo.

Application usage and satisfaction levels can go down because a bad user experience. gt-SMS user experience as SMS masking system at Gamatechno Indonesia was still not perfect. The use of usability testing method can help to solve the problems experienced by users. Google Design Sprint method is used for analysis phase until testing for this research. Kingmo is the newest design of SMS masking refers to the results of usability-testing of gt-SMS and PT Gamatechno Indonesia's decision. The examining of Kingmo is done by usability test on it's prototype. A total of 5 different participants were participated on usability test. Then, Kingmo usability test results are compared to gt-SMS. The score of SUS (System Usability Scale) of Kingmo was 73.5. The score is 23.5 higher than gt-SMS. Based on data obtained during usability test and SUS assessment, it can be concluded that with the approach on the user can improve the user experience of Kingmo.

Kata Kunci : user experience, gt-SMS, Kingmo, usability testing