ORGANIZATIONAL CITIZENSHIP BEHAVIOR DITINJAU DARI DAYA JUANG, KECERDASAN EMOSIONAL, DAN MODAL SOSIAL

Kartika Dian Nova Lestari,

2007 | Tesis |

Pertamina as a state company keeps continue to restructure the company to face the change such as changing the old working culture into the newer one with more cooperation oriented, demanding its employees to have the sense of possess, flexible in confronting the procedure, proactive, and build an interactive labor relationship. The aim of this research was to know the relation between adversity quotient, emotional intellingence, and social capital to the organizatinal citizenship behavior with organizational fairness perception as the moderation variable. This research consisted one dependent variable organizational citizenship behavior, three independent variables adversity quotient, emotional intelligence, and social capital, and one moderation variable organizational fairness perception. Data collection was done by using the scale method. Subjects of the research were one hundred ten of the employees Pertamina UP-VI Company located in Balongan, Indramayu. Data were analyzed by using multivariate regression analysis. The results of this research showed that there was relation very significant between adversity quotient, emotional intelligence, and social capital to organizational citizenship behavior with organizational fairness perception as the moderation variable with F = 4.660, R2 = 0.183, dan p = 0.001. Then regression analysis without moderation variable was finding that there was positive and significant relations betwen adversity quotient to organizational citizenship behavior with the Beta = 0.558, nilai t = 2.301, dan p = 0.023. Emotional intelligence was positive and significant to organizational citizensip behavior with the Beta = 00.465, t = 2.144, dan p = 0.034. Social capital was correlated insignificantly to organizational citizenship behavior with the Beta = 0.254, t = 1.072, dan p = 0.286. Organizational fairness perception was correlated insignificant to organizational citizenship behavior with the Beta = 0.467, t = 1.619, dan p = 0.109. When estimation through with moderation variable was finding that there was significant relation between adversity quotient to organizational citizenship behavior with organizational fairness perception as the moderation variable with F = 5.962, R2 = 0.114, dan p = 0.001. Emotional intelligence was significant relation to organizational citizenship behavior with organizational fairness perception as the moderation variable with F = 5.402, R2 = 0.133, dan p = 0.002. Social capital was correlated insignificantly to organizational citizenship behavior with organizational fairness perception as the moderation variable with F = 2.384, R2 = 0.063, dan p = 0.073. Key words : Adversity Quotient, Emotional Intelligence, Social Capital, Organization Fairness Perception, Organization Citizenship Behavior

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