Evaluasi terhadap Pengembangan Kualitas Total (Total Quality Improvement) pada Perusahaan Manufaktur dan Jasa di Surabaya dan Sekitarnya
Wiwik Lestari ( Adv:Drs. Agastya, MBA.MPM.), Drs.Agastya,MBA.MPM.
1998 | Tesis | S2 Management-
Globalization creates the competition, the change of consumer needs, the rising of cost and even the crises. For a company there must be an effort to be done in order to exist in such a condition. One of the effort which can be done is by improving the quality since it is admitted that with the best quality, the company will supposedly be able to win the competition, exist and survive and also gain its profitability. The quality improvement mentioned above should be done thoroughly. In this case, the concept of total quality improvement is recommended. Several dimensions have been developed by some proponent of quality, especially by Ahire, et at, such as: 1) Top management Commitment, 2) Customer Focus, 3) Supplier Quality Management, 4) Design Quality management, 5) Benchmarking, 6) SPC usage, 7) Internal Quality Information usage, 8) Employee Empowerment, 9) Employee Involvement and 10) Employee Training. Those ten dimensions have become aspects which must be developed in an organization if the company wants to achieve total quality. This research attempts to measure the degree of the commitment of firms in Surabaya and its entire towards the application of the ten dimensions mentioned above. Furthermore, the researcher also examines whether there is difference of commitment in manufacturing and services firms, as well as between small and big firms. It is really important since Indonesia, especially Surabaya and its entire, because they have to ready for the openness era in the near future. Using mail survey technique, 70 respondents were gathered that fill in the questionnaires and return them. From the primary data surveyed, it was found that the respondents have had the commitment to total quality improvement (TQI) though it is not so high. It was also proved that there was no significant differences between manufacturing and service firm in applying the total quality improvement except in Supplier Quality management and Design Quality Management. Similarly, there is only a difference on Customer Focus between small and big firms. In term of Supplier Quality Management, the manufacturing firms are higher than the service firms. On the other hand, the service firms are higher than manufacturing firm in term of Design Quality :Management. However, Customer Focus got the highest degree for small firms. From the result above, it is suggested that all of the companies/respondents increase their commitment to total quality improvement. Moreover, this advise is tended more to left-behind companies in order to gain quality improvement for the whole factors such as supplier, design, process, employee and consumers. such as supplier, design, process, employee and consumers.
Kata Kunci : Pengembangan Kualitas Total,Total Quality Improvement,evaluasi pengembangan kualitas total
