Pengaruh Ambiguitas Kausal Pada Transfer Praktik Terbaik Dalam Perusahaan
Sapulette, Chorneles (Adv.: Amin Wibowo, Dr.,MBA.), Amin Wibowo, Dr.,MBA.
Kemampaun transfer praktik terbaik dalam perusahaan merupakan salah faktor penentu kemampuan perusahaan untuk membangun keunggulan bersaing. Namun, proses transfer praktik terbaik internal tidaklah muda karena adanya sejumlah penghalang. Penghalang utama transfer praktik terbaik internal adalah ambiguitas kausal. Masih sedikti penelitian empiris tentang pengaruh ambiguitas pada transfer internal. Penelitian ini bertujuan untuk mengembangkan dan menguji model empiris tentang pengaruh ambiguitas kausal pada transfer praktik terbaik dalam perusahaan secara khusus pada konteks oraganisasi rumah sakit . Berdasarkan pada desin penelitian survei dengan teknik kuisioner yang melibatkan 124 orang manajer dan wakil majaer pada 5 rumah sakit di Provinsi daerah Istimewah Yogyakarta sebagai sampel, dan metode persamaan struktural, penelitian ini menginvestigasi secara empiris efek simultan ambiguitas kausal dengan antesendennya - tacitnes, complexity, source lack of motivation, recipient lack of motivation, recipient lack of absortive capacity, dan ardous relationship - pada transfer praktik terbaik. Hasil penelitian ini menunjukan bahwa ambiguitas kausal sebagai penghalang transfer terbaik internal. Ambiguitas kausal juga bertindak sebagai variable pemediasi antara tacitnes, complexity, recipient lack of absortive capacity, dan ardous relationship.
The ability to transfer best practice internally is critical to a firms ablity to build competitive advantage. However, experience shows that the transferring best practice within a firm is far from easy. Causal ambiguity is the main barrier on intrafirm best practices transfer. Yet, little systematic attention has been paid to investigate impact of causal ambiguity on internal transfer. This research aims to examain empirical model of causal ambiguity impact on best practice transfer inside the firm, especially in context of hospital organization. Research design was survey questionnaire. Data of 114 samples collected form manager and vice manager at 5 hospital in Yogyakarta, were analyzed using Structural Equetion Model (SEM) technique, this research imperically investigates the simultaneous effect of causal ambiguity and its antecedents-tacitnes, complexity, source lack of motivation, recipient lack of motivation, recipient lack of absortive capacity, and ardous relationship-on best practice transfer.
The researchÂ’s finding highlight the causal ambiguity as main barrier on best practice transfer internally and its critical role play as mediator of tacitnes, complexity, recipient lack of absortive capacity, and ardous relationship on best practice transfer.
Kata Kunci : causal ambiguity, knowledge transfer, best practice transfer, internal stickiness.
