Penerapan TQM (Total Quality Management) dan TQEM (Total Quality Environment Management) dalam rangka memperoleh sertifikat ISO 9001 dan ISO 14001 di PT Phapros Semarang

LESTARI, Caecilia Sri, Drs. Wakhid Slamet Ciptono, MBA.,MPM

1999 | Tesis | Magister Manajemen

Kata Kunci : Total Quality Management (TQM),Total Quality Environment Management (TQEM)