Measurement of Hospital Service: An Importance-Performance Assessment by Patiens Perceived Srvice Quality: a Study in Dr. Mansyur General Hospital, North Sumatra

HUDI, BONY FALIANDRI (Adv.: Wakhid Slamet Ciptono, Drs., MBA, MPM ), Wakhid Slamet Ciptono, Drs., MBA, MPM

2013 | Tesis | S2 Magister Management

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Kata Kunci : Service Quality, Performance Assessment