Distribution Resource Planning (DRP), Efisiensi Total Biaya Logistik dan Tingkat Layanan Pelanggan: Studi Tentang Implementasi Sistem DRP di PT Tigaraksa Satria Tbk.
HARTANA, SUSILA (Adv.: Adi Joko Guritno, Dr., Ir., MSIE), Adi Joko Guritno, Dr., Ir., MSIE
Penelitian ini bertujuan untuk mengevaluasi implementasi Distribution Resource Planning (DRP) di PT Tigaraksa Satria Tbk. Mengidentifikasi persoalan-persoalan yang muncul dalam implementasi DRP, menghitung seberapa efisien total biaya logistik dan menghitung prosentase kenaikan tingkat layanan pelanggan. Penelitian dijalankan dengan jalan mengamati proses peramalan penjulanan, penghitungan kebutuhan barang di cabang dan pengaturan pengiriman dari Central Warehouse PT. Tigaraksa Satri Tbk Dari hasil penelitian diketahui bahwa PT. Tigaraksa Satria Tbk secara umum telah mampu menerapkan system DRP tanpa mengalami hambatan berarti. Tujuan utama dari implementasi DRP yakni efisiensi total biaya logistik dan peningkatan layanan pelanggan juga telah dirasakan, walaupun masih diperlukan banyak perbaikan
The purpose of this study is to evaluate implementation of Distribution Resources Planning (DRP) at PT. Tigaraksa Satria Tbk. Identifying the problem of DRP implementation, counting of total logistics cost efficiency and counting the increment of customer service level. This study has been held by observing the arrangement process of sales forecast in branches warehouse and arrangement of delivery goods from TigaraksaÂ’s Central Warehouses. From the results of research known that PT. Tigaraksa Satria Tbk. in general has been able to implement DRP successfully. The main purpose implementation, total logistics cost efficiency and increment of customer service level, has been reached. Even though still needs some improvement.
Kata Kunci : DRP (Distribution Resource Planning), SCM (Supply Chain Management). Inventory Management
