Analisis pengaruh praktik-praktik quality management terhadap kinerja bisnis (business performance) pada perusahaan makanan dan obat-obatan ternak di Indonesia
Cahyani, Rusnandari Retno (Adv. Drs. Agus Achyari, MBA), Drs. Agus Achyari, MBA
Penelitian ini bertujuan untuk menganalisis pengaruh praktik-praktik manajemen kualitas terhadap kinerja kualitas dan kineIja bisnis. Disamping itu, penelitian ini juga menguji pemediasi kualitas kinerja pada quality manajement practices yaitu terdiri dati Leadership, Quality Information, Strategic Quality Planning, Human Resource, Quality Asurance, Supplier Quality, Customer Satisfaction dengan business performance dan juga menguji pengaruh quality performance terhadap business performance. Dan adanya moderasi yaitu dengan mungunakan ukuran perusahaan.
Responden penelitian ini berjumlah 104 orang yaitu 52 manajer dan 52 CEO dari perusahaan makanan dan obat-obatan ternak di Indonesia. Pengumpulan data dilakukan dengan metode survey dengan menggunakan kuesioner sebagai alat pengumpulan data. Teknik analisis data yang digunakan adalah regresi berganda, analytical path dan moderated regression analysis (MRA).
Hasil penelitian ini menunjukkan bahwa quality perfonnance tidak memediasi hubungan praktik-praktik manajerneh kualitas dengan kinerja bisnis. Selain itu, hasil uji hipotesis juga menunjukkan bahwa quality information, strategic quality planning dan customer sati.ifaction berpengaruh signifikan terhadap kineIja kualitas . Disamping itu, leadership, strategic quality planning, quality assurance, supplier quality dan customer satisfaction berpengaruh signifikan terhadap kinerja bisnis sedangkan praktik pada pengembangan human resource dan customer sanfaction terhadap kinerja bisnis dimoderasi adanya ukuran perusahaan.
The aim of this research is to provide evidence about the impact of quality management practices to quality performance and to analyis quality management practices to business performance. This research also analysis the mediating effect of quality performance on quality management practices there are Leadership, Quality Information, Strategic Quality Planning, Human Resource, Quality Asurance, Supplier Quality, Customer Satisfaction, and also the moderating effect of quality management practices with business performance.
This research based on data survey at 104 from 52 ceo and 52 manager animal feed and veterinary manufacturing in Indonesia. Collected the data from mail survey and direct survey. Data analyzing technique use multiple regression, analytical path and moderated regression analysis.
The results show that quality performance is not supported the mediating effect of quality management practices and business performance. It also show that quality information, strategic quality planning and customer satisfaction significantly influence of quality performance. And also, leadership, strategic quality planning, quality assurance, supplier quality and customer satisfaction significantly influence of business performance. Size or the number of employee is moderating in Quality management practices with business performance.
Kata Kunci : Leadership, Quality Information, Strategic Quality Planning, Human Resource, Quality Asurance. Supplier Quality, Customer Satisfaction, Quality Performance and Business Performance
