Pengaruh Penerapan Dimensi Total Quality Management (TQM) Pada Sikap Kerja Karyawan di PT. ASA Yogyakarta
ADITYARINI, CHUSNULITA (Pembimbing: Agastya, Drs., M.B.A.), Agastya, Drs., M.B.A.
Penelitian ini bertujuan untuk mengetahui pengaruh penerapan dimensi Total Quality Management pada Sikap Kerja Karyawan. Dimensi TQM yang diteliti meliputi : Customer Focus, Training and Education, Empowerment and Teamwork, Continuous Improvement and Problem Preventation. Sikap Kerja meliputi : Keterlibatan Kerja, Kepuasan Kerja, Kepuasan Karier dan Komitmen Organisasional. Penelitian dilakukan di PT ASA Yogyakarta.
Sampel penelitian adalah karyawan PT ASA yang diambil secara purposive sampling, dengan kriteria pengambilan sampel : (1) karyawan yang telah bekerja minimal 2 tahun, dan (2) karyawan di bagian produksi. Jumlah sampel sebanyak 80 orang dengan karakteristik laki-laki (51,25%), perempuan (48,25%), sebagian besar berumur antara 20-30 tahun (51,25%), sebagian besar berpendidikan SLTA (60,00%), dan sebagian besar telah bekerja di PT ASA antara 5-10 tahun (61,25%).
Pengumpulan data dilakukan dengan menggunakan kuesioner berskala Likert 5 point, serta telah diuji validitas dan realibilitasnya. Pengujian hipotesis dilakukan dengan menggunakan analisis regresi linier berganda.
Hasil penelitian ini menunjukan :
1. customer focus berpengaruh positif dan signifikan pada keterlibatan kerja karyawan. Training and Education berpengaruh positif dan signifikan pada keterlibatan kerja. Empowerment and Teamwork berpengaruh positif dan signifikan pada keterlibatan kerja. Continuous Improvement and Problem Preventation berpengaruh positif dan signifikan pada keterlibatan kerja.
2. Customer Focus berpengaruh positif dan signifikan pada kepuasan kerja. Training and Education berpengaruh positif dan signifikan pada kepuasan kerja. Empowerment and Teamwork berpengaruh positif dan signifikan pada kepuasan kerja. Continuous Improvement and Problem Preventation berpengaruh positif dan signifikan pada kepuasan kerja.
3. Customer Focus berpengaruh positif dan signifikan pada kepuasan karier. Training and Education berpengaruh positif dan signifikan pada kepuasan karier. Empowerment and Teamwork berpengaruh positif dan signifikan pada kepuasan karier. Continuous Improvement and Problem Preventation berpengaruh positif dan signifikan pada kepuasan karier.
4. Customer Focus berpengaruh positif dan signifikan pada komitmen organisasional. Training and Education berpengaruh positif dan signifikan pada komitmen organisasional. Empowerment and Teamwork berpengaruh positif dan signifikan pada komiten organisasional. Continuous Improvement and Problem Preventation berpengaruh positif dan signifikan pada komitmen organisasional.
This research was aimed at identifying effect of total quality management implementation on employee working attitude. TQM dimensions studied included customer focus, training and education, empowerment and teamwork, continuous improvement and problem prevention. Working attitude included working involvement, working satisfaction, carrier satisfaction and organizational commitment. The study was conducted in PT ASA Yogyakarta.
Sample was PT ASAs employees taken with purpose sampling using criteria of having 2 year working period and working in production department. Sample was 80 employees consisting of male (51.25%) and female (48.25%); 20-30 year old (51.25%); having high school education (60.00%) and having 5-10 years working period (61.25%). Data was collected using 5-point Likert scale questionnaire and validity and reliability tests have been conducted. Hypothesis test was carried out using multiple linear regression analysis.
The results indicated
1. Customer focus having significantly positive effect on employee working involvement. Training and education having significantly positive effect on employee working involvement. Empowerment and teamwork having significantly positive effect on employee working involvement. Continuous improvement having significantly positive effect on employee working involvement.
2. Customer focus having significantly positive effect on working satisfaction. Training and education having significantly positive effect on working satisfaction. Empowerment and teamwork having significantly positive effect on working satisfaction. Continuous improvement having significantly positive effect on working satisfaction.
3. Customer focus having significantly positive effect on carrier satisfaction. Training and education having significantly positive effect on carrier satisfaction. Empowerment and teamwork having significantly positive effect on carrier satisfaction. Continuous improvement having significantly positive effect on carrier satisfaction.
4. Customer focus having significantly positive effect on organizational commitment. Training and education having significantly positive effect on organizational commitment. Empowerment and teamwork having significantly positive effect on organizational commitment. Continuous improvement having significantly positive effect on organizational commitment.
Kata Kunci : customer focus, training and education, empowerment and teamwork, continuous improvement, problem prevention.
