Hubungan Karakteristik Pasien Terhadap Kepuasan Pasien Bagian Pelayanan Rawat Jalan Di Pusat Kesehatan Masyarakat (Puskesmas) Jetis Kota Yogyakarta

Puradhika Isti Nurhasani, Ratminto

2015 | Skripsi | Manajemen dan Kebijakan Publik (dh. Ilmu Administrasi Negara)

This study will try to do an assessment of customer satisfaction based on the characteristics of patients at the outpatient services at the health center Jetis Yogyakarta. The method used in this research is quantitative descriptive analysis method. This research was conducted directly by researchers with health service users or patients in Puskesmas Jetis Yogyakarta. Its population is Puskesmas Jetis users who use health services in the districts Jetis Yogyakarta. While the sample is the health services in Puskesmas Jetis Yogyakarta as many as 64 respondents, the sampling technique used was purposive sampling. Based on the results of the study showed that patients who were satisfied as much as 72%, 16% very satisfied and 12% dissatisfied. In the relationship with the characteristics of the type of job satisfaction indicates that the trend for women are more satisfied by 18.60% feel very satisfied and 69.77% were satisfied. And a tendency to feel less satisfied is perceived by men 14.29%. Relationship with the characteristics of job satisfaction indicates that the student / students 100% satisfied, satisfied 100% of civil servants and pensioners 66.67% very satisfied and satisfied 33.33% satisfied. The third type of work the tendency to feel satisfied with the service received. 17.39% while others work more disgruntled. In the relationship with the membership status of patient satisfaction showed that greater tendency to feel satisfied that the health card and a membership fee of 100% independent. While that tends to feel less satisfied that the membership Askes 16.67%. At the age characteristics relationship with satisfaction was most likely to feel satisfied that in the age group> 62 years amounted to 33.33% and 58.33% very satisfied satisfied. Trends are less satisfied perceived by the age group of 17-31 years of 13.33% Keywords : The Characteristics of the Patient, Satisfaction, Community Health Centers

Kata Kunci : Kepuasan