Persepsi Masyarakat Tentang Akuntabilitas dan Transparansi Pelayanan Badan Pelayanan Terpadu dan Penanaman Modal Kabupaten Sragen.

KURNIANTO, Febbi, Agus Heruanto Hadna

2013 | Skripsi | Manajemen dan Kebijakan Publik (dh. Ilmu Administrasi Negara)

ABSTRACT Since decentralization, governance paradigm changes that have broad impact for government agencies at the central level to the local level. After the establishment of the service with one-stop service system, business licensing easier. Improvement in public services done by looking at the various elements that are giving rise to satisfaction in the community. Public service delivery in Sragen generally regarded as still there are some weaknesses, such as: bureaucratic, less informative, less responsive, etc.. Based on these reasons, the research carried out under the title "Public Satisfaction Integrated Licensing Agency and Investment Sragen Against Accountability and Transparency Service". The object of this study is that people who take care of licensing the Integrated Licensing Agency and Investment Sragen. This type of research is descriptive quantitative. The sampling technique used is the non-probability sampling. As for the method of field sampling using accidental sampling technique. The data was collected through questionnaires, interviews and observation. Sample in this study was 100 respondents. Data were analyzed through editing, coding, tabulation and then a descriptive analysis. Based on the results of the discussion, it can be seen that the accountability of service delivery in Sragen license by Licensing Agency and Integrated Investment has not been fully accountable and transparent. It is based reference service that has not been fully oriented to service users. It is, judging from the length of service time and the persistence of the extra costs to be incurred service users; Solutions services provided officers not fully provide convenience to the users of services because there are some officers who received compensation for assistance provided and ease of service still is discrimination; priority interests of service users is not fully prioritized, because sometimes the wait for service users with relevant officers because there is no on-site. Level of accountability and transparency in the process of licensing services to the Integrated Licensing Agency and Investment Sragen there are some perceived less. Integrated Licensing Agency Efforts and Investment Sragen to raise people's satisfaction Accountability and Transparency, among others, the following services: Preparation Mechanism Services, Handling Complaints or grievances, Improved Service Quality, Customer Satisfaction Monitoring.

Kata Kunci : Pelayanan Publik