Media Baru dalam Komunikasi Pemerintahan:(Studi kasus Penggunaan Media Baru untuk Pelayanan Informasi Publik di Kementrian Perhubungan)

Cornellius Ardian Sukmaji Wicaksono, Nunung Prajarto

2016 | Tesis | Ilmu Komunikasi

ABSTRACT The development of information and communication technologies that give birth to new media has now become a necessity for all people and affect all aspects of human life, including the areas of government. The government uses new media to communicate with the public, as well as providing and giving required public information. The public are expected to participate actively in governance. Through the new media public easily access to the information needed or convey the aspirations and advice to the government related to governance, thus the public can participate in controlling the performance of the government. The Ministry of Transportation as a public board take advantage of new media to provide public information services. This research aims to achieve a comprehensive understanding of how the use of new media by the Ministry of Transportation to provide public information services. Descriptive qualitative approach with case study method via various data sources is expected to help peel the study. McQuail thinking about media organizations adopted to parse the data and facts. The utilization of new media for public information services are influenced by internal factors, including management, technology and human resources, as well as external factors which include demands to maintain a positive image of the government, actual issues, budgeting and the political situation. In addition a review of the main principles of good governance which include accountability, transparency and participation is needed because the outcome of governance is to achieve good governance. In general, concluded that the Ministry of Transportation has used new media for public information services that fulfill the function of providing information, giving information by request and containing public aspirations. But there are some major problems associated with the organizing of working unit involved, human resources and production of new media content. Keywords: government communications, new media, public information services

Kata Kunci : Media Baru